Customer Hardship Policy
At Real Utilities, we understand that customers may face financial difficulties. We're committed to supporting all our residential customers in managing their energy bills during challenging times. Our policies are designed to ensure you can access assistance when you need it most.
Customers in NSW, SA, ACT, and QLD:
For customers in these states, we offer a Hardship Program that provides various forms of support to help you manage your energy bills and any overdue amounts.
How to Access Support:
If you're experiencing difficulty paying your bills, we encourage you to contact us as soon as possible. Our trained staff will assess your situation and provide information on the assistance available to you, whether that's standard assistance, tailored assistance, or our interstate Hardship Program.
Contact us: Phone: 1300 16 16 68 Email: support@realutilities.com.au
At Real Utilities, we're committed to working with you to find the best solution for your circumstances and ensuring you maintain access to energy, which we recognise as an essential service.