Family and Domestic Violence Policy
At Real Utilities, we recognise that family violence is a serious issue affecting our community. We're committed to providing safe, flexible and confidential support to customers impacted by family violence. Our Family Violence Policies outline the assistance and protections available to affected customers.
For our Victorian customers: Our policy applies to all current and former residential and small business customers, including those in embedded networks. We offer both standard and tailored assistance to help you manage your energy account safely and confidentially. This includes secure account management, flexible payment options, and access to external support services.
For customers in New South Wales, South Australia, the Australian Capital Territory, and Queensland: Our Family Violence Policy provides various forms of support to affected customers. This includes confidential account management, payment assistance, and referrals to external support services.
Key features of our Family Violence Policies include:
- Secure handling of personal information
- Flexible communication options
- Assistance with account security and management
- Access to payment support and hardship programs
- Staff training to provide respectful and sensitive support
- Information on external family violence support services
We encourage any customer impacted by family violence to contact us. Our trained staff are here to provide support and discuss the options available to you.
Download our Family and Domestic Violence Policies:
- Family and Domestic Violence Policy – NSW, ACT, SA, and QLD
- Family and Domestic Violence Policy – VIC
If you need assistance or have any questions about our Family Violence Policies, please call us on 1300 16 16 68 or email support@realutilities.com.au.
For immediate support, contact 1800 RESPECT on 1800 737 732.
In an emergency, call 000.