Concessions & Rebates

You can apply online or submit forms to each state revenue office.

NSW Customers

• Rebate applications https://applications.larry.energy.nsw.gov.au/ApplicantDetail
• Forms are to be posted to NSW Energy Rebates, PO Box 435, Parramatta NSW 2124

VIC Customers

• Email completed form to Energyconcession@health.vic.gov.au
• You can call VIC Concessions information line 1800 658 521 (toll free) for more advice.

QLD Customers

Residents must provide Real Utilities evidence of one of the following valid cards:

• a current Services Australia or Department of Veterans' Affairs Pensioner Concession Card
• a current Department of Veterans’ Affairs Veteran Gold Card* embossed with War Widow, War Widower or Totally and Permanently Incapacitated (TPI) (*including Special Rate Disability Pension (SRDP) and wholly Dependent Partner Payment (WDP))
• a current Queensland Seniors Card
• a current Services Australia Health Care Card** (Electricity Rebate only) (**This includes holders of a Low Income Health Care Card and Ex-Carer Allowance (Child) Health Care Card)
• asylum seeker status (residents will need to provide their ImmiCard details) (Electricity Rebate only)

Eligible residents must live alone or share the premises with (only) any of the below:

• their spouse or other eligible card holders
• other people wholly dependent on them
• other people who are social security recipients, and who do not pay rent
• other people who live with the resident to provide care and assistance, and who do not pay rent

When applying, the printed invoice (not hand-written) of your latest electricity bill must have:

• Your name and address printed on it
• The most recent meter reading dates for your principal place of residence (taken after 1 July in the current financial year and less than 3 months old)
• Meter readings can be found on your Real Utilities monthly bill