How to read your electricity meter

As a valued customer of Real Utilities living in an embedded network building, it's important to know how to locate and read your own electricity meter. By following this comprehensive guide, you'll be able to accurately determine your electricity usage and ensure your bills are based on actual readings rather than estimates.

Where you receive a bill that is based on an estimate read (other than your own reading) and the bill is for electricity, you may request an adjusted bill based on your reading of the meter if you provide us with that reading before the due date of the bill.

The purpose of this guide is to explain how to read your meter, to explain the information we need you to provide and to explain how you can give us a self read.