Important contacts
Important contacts
A list of quick-find telephone numbers and emails are provided here for your convenience, outlining who to contact when certain issues or questions may arise.
Your key Frasers Property contacts
Your dedicated Customer Care Team are still here to support you after you have settled and moved in, as well as providing you with important information about caring for and maintaining your new home.
Sarah will be working with our partners Mission Australia Housing to facilitate a whole range of community programs and events that are designed to help you meet your neighbours and settle into your new home. As part of the plan, we will engage local stakeholders like Ryde City Council to support the emerging community and celebrate diversity, as well as plan a series of early activation programs and events to ensure you feel a sense of belonging in your new community.
Introduce Lani Zaubzer, Associate Director from Strata Plus.
Meet Jack, your building manager from Frasers Property at Midtown MacPark. As your first point of contact, Jack ensures smooth building operations, maintenance, and adherence to by-laws. With years of experience in facility management, trust Jack and his team to keep your building running at its best. Contact Jack for any questions or concerns, and experience exceptional care and prompt resolutions.
Hear from Ray and learn more about Real Utilities. Join us in accessing renewable energy and experience a seamless energy journey at Midtown MacPark. Discover Real Utilities, your carbon neutral energy provider at Midtown MacPark. We offer cheaper, greener, and simpler energy solutions through our embedded networks. Join us in accessing renewable energy and experience a seamless energy journey at Midtown MacPark.
Emergency contacts and helpful hotlines
Emergency
Police, Ambulance, Fire Brigade
Call: 000
Local Authorities
Eastwood Police Station
Call: (02) 9858 9299
Eastwood Fire and Rescue
Call: (02) 9493 1059
Ryde Police Station
Call: (02) 9808 7401
Ryde Fire and Rescue
Call: (02) 9493 1042
Assistance Lines
Crime Stoppers NSWCall: 1800 333 000
NSW State Emergency Services
Call: 132 500
Police Assistance Line
13 44 44
www.police.nsw.gov.au
Medical
Macquarie Hospital
Call: (02) 9887 5500
Macquarie Medical Centre
Call: (02) 9878 6666
Poisons Information Centre
Call: 13 11 26
Nurse on Call
Call: 1300 60 60 24
Helpful Hotlines
RSCPA NSW
Call: (02) 9770 7555
LifeLine
Call: 13 11 14
Kids Help Line
Call: 1800 55 1800
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Building and property contacts
Gavin Challis, Customer Care Coordinator
Frasers Property Customer Care
13 86 88
customercarensw@frasersproperty.com.au
Please contact your Property Manager
Hanna He, Property Manager
Frasers Property Management
13 10 25
propertymanagementnsw@frasersproperty.com.au
Sam Milou, Property Manager
Frasers Property Management
13 10 25
propertymanagementnsw@frasersproperty.com.au
Need to log a defect? Owners can download the myFrasersProperty App
If you've purchased your property through us, you can download the myFrasersProperty App to log defects and get detailed status updates on every request.
If you're a tenant and need to log a defect, please contact your property manager.
Get the most out of the app with our tutorials below
myFrasersProperty
How to create your account
myFrasersProperty
How to manage your app settings
myFrasersProperty
How to access your property documents
myFrasersProperty
How to lodge a request for your property
myFrasersProperty
How to check your membership tier and rewards
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