Getting to know your home
Get to know your apartment
We've put together the below information to assist you in getting to know the features in your brand new home at The Terraces by the Park.
Main Power Switch
Distribution boards and safety switches including the main power switch can be found in the kitchen joinery overhead cupboard.
Switches & Master Light Switch
The master light switch can be found at the entry to your terrace home. It's a handy way to switch all your lights on and off. This includes exhaust fans, meaning if the laundry is in use and the fans need to be operated then this needs to remain on. Ensure to turn the master light switch on when you're home for all the lights to work. This doesn't affect the air conditioning system.
Isolation water/hot water
If you need to turn off the water supply to your apartment, always contact the Building Manager (unless there is an emergency). Isolation valve is located within the hot water enclosure in the rear courtyard.. Here, you will also find the water meters and water isolation for your apartment, and below that is the hot water meter. If you ever need to isolate the water to your apartment, simply turn the tap a quarter turn to the left.
In case of an emergency tenants can use the stop cocks located underneath the laundry and kitchen sinks to turn the water off to these taps.
Complete automatic fire detection, occupant warning and automatic fire sprinkler systems have been installed through the building. The smoke detectors and sprinklers are link to a Fire Indicator Panel (FIP) located in the entry lobby, which connects back to the main control room within the C1 building. Detection of fire by the sprinklers or smoke by detectors within the common areas, lift lobbies, plant rooms and electrical switch rooms shall place the building in Fire Alarm Mode. An occupant warning speaker is located within each apartment and will activate upon alarm from the common areas. All apartments are protected by automatic fire sprinklers.
Throughout the building you will find other equipment such as Warden Intercom Points (WIP), White Break Glass Alarms and Portable Fire extinguishers. Occupants should be aware of Fire Safety signage installed next to the waste chute in the corridor noting “No Storage of Furnishings in Corridor” and Evacuation diagrams.
Each terrace home is fitted with hard wired smoke detectors to meet the current codes. The detectors each contain a battery backup in case of power failure. Batteries are replaceable and are required to be changed when not operating. It is recommended to replace batteries annually.
All units are protected by automatic fire sprinkler. Do not strike or touch fire sprinkler heads, as this may result in breakage of the bulb which will activate the fire system. You will be liable for costs associated with false alarm call outs.
The indoor fan coil units each deliver conditioned air via side blow bulkhead mounted grilles. Each of the units are controlled by its own hard-wired wall moutned controller. Users should consider setting equipment to achieve and maintain their preferred conditions between 21.5. degrees and 24.5 degrees.
Air conditioning systems in your terrace home have filters mounted on the rear of the unit in the ceiling space. The filters are removed by sliding them sideways along the tracks. These filters need to be cleaned regularly. A minimum monthly basis is generlly recommended though more frequent cleaning can be required based on factors like extent of usage and air quality.
Access Panels are located in terrace homes to access the Fan Coil Unit through the ceiling. These can be opened by simply turning the white screw and the panel will drop down.
Each terrace home has a condenser on the balcony which has a feature screen installed. This screen should only be removed by a technician. Owners should not stack items on or around the unit as it may reduce the performance, increase energy consumption and cause units to overheat. Promptly isolate if any undue noise or vibration develops and call a technician. In case of an emergency you can isolate the system by switching the isolator switch on the balcony or by pushing down the relevant switch on the DB board.
An electric cook top is installed in the kitchen. The other GPO’s middle button will operate the LED strip light. You will be able to select the preferred cooking zone and temperature using the touch screen. Please note, not all pots and pans are suitable for induction cooktops. The cooktop screen will continue to flash if the pan is unsuitable. If you require to completely turn the power off to the cooktop you can do so by switching off the middle button on the adjacent GPO, closest to the appliance or alternatively by pushing down the relevant switch on the DB board.
The laundry and bathroom exhaust fans will operate when the light switches to these rooms are turned on and will continue for 6 minutes after the switches are turned off. Any appliances that create heat when in use (i.e. shower, washing machine, dryers) are to only be operated while the light is on. Please note that as the bathroom and laundry fans are connected to the light circuit, this switch will also turn ON/OFF exhaust fans.
As per the dryer manufacture’s operating manual, the laundry doors must remain open whenever the drier is operating.
If you are still hearing a fan operate after you have switched off the lights check that all the bathrooms and laundry light switces are off and wait for the run on timer to end (approx 6 minutes).
The intercom system interfaces with the access control security system for access into the basement carpark. You will hear an alarm tone ring when someone calls your terrace home via the intercom. The visitor will type the allocated terrace number and the bell to notify the tenant. Once you answer on the panel you will see and be able to communicate with the person on the other end.
When connecting the water supply for your washing machine, you will need to access the area underneath your laundry tub. Here you will find the hot and cold water supplies. Your hoses can be passed through the side wall of the tub.
Tundishes are typically located in the laundries udner the sink. Tundishes are to be checked regularly to ensure proper orientation.
Internet and TV services are provided through a fibre network installed and maintained by Supa Networks. The modem and network connections can be found underneath the stairs of your terrace home.
Storage cages are located in the basement level and have been allocated/labelled with your terrace number. Each tenant will need to install their own padlock to secure their cage.
Important notes:
Keep all items off the ground.
Do not store valuables in storage cages.
Do store items that maybe impacted by moisture or humidity.
Secure with padlock.
A Car Wash Bay is located within the basement carpark for owners use. Please ensure consideration is taken in regards to the amout of water used and leave the area tidy when finished.
Awning window will have a hold open device limiting the opening size to max 125mm. In order to get these to lock into position you will need to over extend the awning and then bring it back to the hold open position. To close it the same motion is required. Push the awning out as far as you can and pull back, then lock the window.
The balcony pavers are installed on a pedestal system which allows drainage below the pavers via the rainwater outlet installed in the concrete slab. Should you require access to the rainwter outlet it is recommended you contact the building manager for locations and a guide on properly removing pavers to avoid damage.
Appliances and finishes schedule
This detailed document outlines a list of appliances and finishes inside your home's colour scheme specifications. You can also find information relating to your apartment's colour scheme specifications.
Troubleshooting
If an issue arises in your new home, use the below as a guide to find causes and solutions to fix the problem. If you are still experiencing issues, please get in touch with your Building Manager to remedy the problem.
Issue: | Suggested remedy: |
Tripped at the distribution board |
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Blackout |
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Issue: | Suggested remedy: |
Not working |
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General faults |
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Smeg appliances |
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Issue: | Suggested remedy: |
Not functioning or no picture |
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Issue: | Suggested remedy: |
No water supply |
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Water level too high |
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Issue: | Suggested remedy: |
Not working |
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Issue: | Suggested remedy: |
Not working |
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General faults |
Refer to the instruction manual and warranty details covering the appliance |
Issue: | Suggested remedy: |
Not working |
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Issue: | Suggested remedy: |
Not working |
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Leaking |
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Issue: | Suggested remedy: |
Unexpected fan noise |
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Need to log a defect? Owners can download the myFrasersProperty App
If you've purchased your property through us, you can download the myFrasersProperty App to log defects and get detailed status updates on every request.
If you're a tenant and need to log a defect, please contact your property manager.
Get the most out of the app with our tutorials below
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