Get to know your apartment

We've put together the below information to assist you in getting to know the features in your brand new apartment at MAC Residences.

Main power switch

Distribution boards and safety switches including the main power switch can be found above the fridge in the kitchen cupboards.

Master light switch

The master light switch can be found at the entry to your apartment. It's a handy way to switch all your lights on and off. Ensure to turn the master light switch on when you're home for all the lights to work. This doesn't affect the air conditioning system.

Isolating water/hot water

If you need to turn off the water supply to your apartment, always contact the Building Manager (unless there is an emergency). The isolation valves are located in the cupboards in the common hallway on each level. Here, you will also find the water meters and water isolation for your apartment, and below that is the hot water meter. If you ever need to isolate the water to your apartment, simply turn the tap a quarter turn to the left.


Isolating water to toilets and taps

Under the kitchen sink and laundry tub, you will find the water isolations. These are installed so you have the option of switching off water, both hot and cold, to individual taps through the apartment. Inside the toilet cistern there is also an isolation. You can lift the lid to the cistern to locate this. This will isolate water only to the toilet.

Complete automatic fire detection, occupant warning and automatic fire sprinkler system has been installed throughout the building. The smoke detectors and sprinklers are linked to a Fire Indicator Panel (FIP) located in the main control room. Detection of fire by the sprinklers or smoke by detectors within the common areas, lift lobbies, plant rooms and electrical switch rooms shall place the building in Fire Alarm Mode. An occupant warning speaker is located within each apartment and will activate upon alarm from the common areas. All apartments are protected by automatic fire sprinklers.

Throughout the building you will find other equipment such as Warden Intercom Points (WIP), White Break Glass Alarms and portable fire extinguishers.

Each apartment is fitted with hard wired smoke detectors to meet the current codes. The detectors each contain a battery backup in case of power failure. Batteries are replaceable and are required to be changed when not operating. It is recommended to replace batteries annually.

Air filters

Air conditioning systems in your apartment have filters integrated into the ceiling. To access this filter, simply turn the white screw and the panel will drop down so you can access the filter to clean. It is recommended to clean these air filters every 3 months to ensure they are free of dust, dirt and debris.

Fresh air fan

Some apartments have a separate fresh air circulation fan that is separate to the air conditioning. This is switched on or off using a wall switch, which is located near the living room light switches. The fan will turn on and bring fresh air into your apartment from outside when the switch is turned on.

Your apartment is fitted with an electric induction cooktop. To use it, turn on the power isolation switch located in the powerpoint behind the cooktop, marked as 'hob'. Then, you can select the preferred cooking zone and temperature using the touch screen. Please note, not all pots and pans are suitable for induction cooktops. The cooktop screen will continue to flash if the pan is unsuitable.

There is one exhaust fan that services both the bathrooms and laundry.

Any of the light switches in the bathrooms and laundry will activate the fan.

The fan will continue to run after the lights are turned off and is designed to turn off automatically after 10 minutes. This is to help reduce moisture from these locations to assist with preventing mould.

This fan will still operate if you turn off the lights at the master switch. To avoid this ensure bathroom, laundry lights and appliances have been turned off before using the master switch.

Note: If the dryer/washer is on, the laundry exhaust fan will stay on until the cycle is completed.  It will continue to run for 10 minutes after the cycle has finished to ensure all condensation has been removed.

If you are still hearing a fan operate after you have switched of the master light switch:

  1. Check that all the bathroom and laundry light switches are off and wait for the run-on timer to end (about 10 minutes).
  2. Check that the fresh air fan is switched off.
  3. Should you choose to adjust the run-on timer, please consult a suitably qualified technician.








The video intercom has an access control security system for visitor access into Level 1 and Lower Ground lobbies, lifts, and car park. For full instructions, please refer to the manufacturer’s manual.

"intercom – external"

"intercom – external"

"intercom – internal"

"intercom – internal"

When connecting the water supply for your washing machine, you will need to access the area underneath your laundry tub. Here you will find the hot and cold water supplies. Your hoses can be passed through the side wall of the tub.

Under the laundry tub you will find the air conditioning tundish, which serves as an air gap and provides an inspection window to check for water leaks. Tundishes should be checked regularly to ensure proper operation.

Internet and TV services are provided through a fibre network installed and maintained by Supa Networks. The modem and network connections can be found in one of the bedroom wardrobes, along with a wi-fi router. Do not store items directly against the equipment to ensure adequate ventilation.


The residential waste rooms are located in the hallways near the lifts on all levels. All residents are required to dispose of all garbage and waste in the general waste and mixed recycling chutes located on their respective level. Please follow instructions on the door of the chute.

Important notes:
  • Please ensure to dispose small bags only. If you block the chute, you may be charged the call out fee to unblock the passage.
  • Do not put boxes into the chute. To dispose or boxes, or larger items, please reach out to the Building Manager for further guidance.


Mailboxes

Each individual apartment has a secure mailbox. The mailboxes are located inside the building on the Lower Ground Level. Each mailbox is clearly labelled with an apartment number. These mailboxes are individually keyed and the keys for the box are in the owners pack.

 

Parcel Locker

To increase security, privacy and convenience, a parcel locker has been installed on the Lower Ground Level next to your mailboxes. Click here to view the user guide.

  • Storage cages are located on all basement levels and in most instances are located within the proximity of the resident’s car space. Residents are expected to supply their own padlock to lock the storage cage and keep their possessions safe.

  • At the back of some storage cages there is a spoon drain / gutter. Do not store items on the drain as it is designed to catch water from the carpark surface and basement walls.

  • Some storage cages are located in areas that may require access by building maintenance from time to time. Prior notification will be given if access is required. Prior notification may not be provided where residents are breaching building safety requirements. Should you have any questions relating to the correct use of storage cages please contact Building Management.

Important notes:
  • Keep all items off the ground.

  • Do not store valuables in storage cages.

  • Do not store items that maybe impacted by moisture or humidity.

  • Secure with paddock.

Appliances and finishes schedule


This detailed document outlines a list of appliances and finishes inside your brand new apartment. You can also find information relating to your apartment's colour scheme specifications.

View details

Troubleshooting

If an issue arises in your new home, use the below as a guide to find causes and solutions to fix the problem. If you are still experiencing issues, please get in touch with your Building Manager to remedy the problem.

Issue: Suggested remedy:
Tripped at the distribution board
  • First check the distribution board (located above the fridge)
  • Has the circuit breaker been tripped to the off position? If so, reset
  • If the problem persists, you may have a faulty appliance. You can log a defect here
  • Ensure all appliances are off and try again
  • If the power trips out again, get in touch with your Customer Care Team
Blackout
  • If the power failure appears to be caused by the power supplier, surrounding properties will also be blacked out
  • Contact Real Utilities and enquire as to whether any faults have occurred in your area, and ask the estimated time for supply to resume
Issue: Suggested remedy:
Not working
  • Check the circuit breakers are in the ‘on’ position
  • If not, reset and try the appliance again
  • If the fault persists, refer to the operating manual. You may need to refer the problem to the manufacturer under your warranty (most appliances are covered for 2 years)
General faults
  • Refer to the instruction manual and warranty details covering the appliance
Smeg appliances
Issue: Suggested remedy:
Not functioning or no picture
  • Check the contract button is set correctly. It will adjust the picture from dim to bright
  • Refer to the instruction card on your handset
  • If the problem persists, get in touch with your Customer Care Team
Issue: Suggested remedy:
No water supply
Water level too high
  • Turn off the water at the isolation valve in the corridor
  • Inlet valve rubber may not be sealing, debris may have gathered under the seal. Clear debris and replace
  • Consult your Building Manager and/or Customer Care Team within the warranty period, or a licenced plumber
Issue: Suggested remedy:
Not working
  • If the problem arises, contact your Customer Care Team within the first 12 months, or an authorised locksmith outside of the 12 month period

 

Issue: Suggested remedy:
Not working
  • Check the air conditioning unit is turned on and give the unit 120 seconds to fire up
  • Check the correct zone is selected
  • Check the circuit breakers are in the 'on' position
  • Ensure external condenser units power supply is switched on. If not, reset and try the appliance again (turn off, wait 30 seconds, turn on and wait a further 120 seconds)
  • Ensure there are no items covering the external condenser units (if your unit has a condenser on the balcony)
  • If the problem persists, consult the Customer Care Team within the warranty period or a licensed technician
General faults

Refer to the instruction manual and warranty details covering the appliance

Issue: Suggested remedy:
Not working
  • Is the master switch near the door on?
  • First check the distribution board (located above the fridge)
  • Has the circuit breaker been tripped to the ‘off’ position? If so, reset
  • The lights do not have replaceable bulbs, please replace using a licenced electrician
  • If the problem persists, you may have a fault light fitting. Please contact your Customer Care Team within the first 12 months, or a licenced electrician outside of the 12 month period
Issue: Suggested remedy:
Not working
  • Check the Sydney Water website to ensure they have not turned off the water
  • Check the apartment building water is on
  • Check the stopcock is turned on within the cabinet below the tap, if not turn on
  • If the problem persists, contact your Customer Care Team within the first 12 months, or a licenced plumber outside of the 12 month period
Leaking
  • Ensure tap is turned off
  • Ensure stopcock within the cabinet below the tap is turned off
  • Contact your Building Manager
  • Mop up water
  • If the problem persists, contact your Customer Care Team within the first 12 months, or a licenced plumber outside of the 12 month period
Issue: Suggested remedy:
Unexpected fan noise
  • Check your air conditioner is switched off in all zones
  • Allow your air conditioner to power down for several minutes
  • The bathroom and laundry exhaust fans run at all times the lights are on, and remain running for several minutes after the light is switched out
  • Check if your fresh air fan is running (use the switch on the wall that looks like a light switch)

Need to log a defect? Owners can download the myFrasersProperty App


If you've purchased your property through us, you can download the myFrasersProperty App to log defects and get detailed status updates on every request.

If you're a tenant and need to log a defect, please contact your property manager.

Learn more

Get the most out of the app with our tutorials below