Caring for your home
Caring for your new apartment
You've done it! You've purchased a brand new home with the latest finishes and fixtures in a thriving community.
To protect and preserve the longevity of the finishes and fixtures within your new apartment, we recommend providing the appropriate care and maintenance using the helpful tips and guidance on this page.
Artist's impression, indicative only.
Information on the care and maintenance of your carpet can be found at the manufacturer's website below.
Information on the care and maintenance of your timber floor can be found at the manufacturer's website below.
There is one type of ceramic ‘Glazed’ tile installed at MAC Residences, they are used on bathroom walls, counter-tops and floors. Tile grout is the material used to fill the spaces between tiles. It gives the installation its finished look.
Whatever cleaning method is chosen, remember the three golden rules:
- Try a small inconspicuous area first
- Rinse off well with clean water afterwards
- Avoid high concentration of cleaning products for prolonged periods of time
Routine care for tiles
Glazed-tile walls will easily keep their look with simple routine care:
- Using a non-abrasive cleaner or neutral detergent, wipe regularly with a damp cloth or sponge.
- For glazed-tile floors, vacuum regularly to remove dirt and gritty particles. Follow with a mop or sponge dampened with an approved household cleaner.
- Tiled surfaces in your bathroom (tub, shower, vanity tops, etc.) may require a more thorough routine cleaning because of a build-up of soap scum, body oil or hard-water stains. Use the usual clean, damp cloth or sponge with an all-purpose cleaner.
Repairing damaged or loose tiles
A damaged, broken tile, loose or missing grout should be removed and replaced by a qualified tiler only.
Tile grout
Grout may encounter challenges for cleaning products due to it's susceptible nature to staining agents. It should be cleaned immediately if subjected to these substances. The table below lists some typical causes of stains as well as the recommended method of removal for each.
| Type: | Recommended remedy |
| Grease and fats: | Soda and water or commercial spot lifter |
| Inks and coloured dyes: | Household bleach |
| Mercurochrome: | Ammonia |
| Blood: | Hydrogen peroxide or household bleach |
| Coffee, tea, food, fruit, juices, lipstick: | Neutral cleaner in hot water, followed by hydrogen peroxide or household bleach |
For further information visit the manufacturer's website below:
Information on the care and maintenance of your benchtops can be found at the manufacturer's website below.
Information on the care and maintenance of your joinery/cupboards can be found at the manufacturer's website below.
Information on the care and maintenance of your mirrors and shower screens can be found at the manufacturer's website below.
Information on the care and maintenance of your windows and sliding doors can be found at the manufacturer's website below.
Roller blinds are pre-installed at MAC Residences. The blinds are block-out in the bedroom and sheer in the living areas. Before altering or adding window furnishings, please review your by-laws. If you require further information about the blinds and their care, please visit the manufacturer's website below.
Maintenance schedule
To maintain the investment value of your home, it is recommended to undertake regular cleaning to ensure warranties are not compromised. Use our Maintenance Schedule to guide you on who is best to carry out maintenance works and how frequently each task should be performed.
Need to log a defect? Owners can download the myFrasersProperty App
If you've purchased your property through us, you can download the myFrasersProperty App to log defects and get detailed status updates on every request.
If you're a tenant and need to log a defect, please contact your property manager.
Get the most out of the app with our tutorials below
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How to create your account
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How to manage your app settings
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How to access your property documents
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How to lodge a request for your property
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How to check your membership tier and rewards
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How to contact your Customer Care team
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