Getting to know your home

Main Power Switch

Distribution boards and safety switches including the main power switch can be found in the kitchen joinery overhead cupboard located above the fridge space.

The apartment switchboard is the point from where your electricity is distributed throughout the apartment. This panel houses the Main Switch and protection devices for your electrical installation. The main switch, as labelled, is the separate toggle switch on this panel and will isolate the electricity at this point from your apartment if in the OFF or DOWNWARD position.

Beside this Switch are the safety switches/circuit breakers for the apartment power points, light fittings, wall oven and air conditioning unit. These switches operate in the same orientation as the main switch. They are labelled POWER, LIGHTS, OVEN or A/C on the panel. There may be multiples of these depending on the size of the apartment.

In a fault condition these switches will act automatically and switch to the OFF or DOWNWARD position, thereby isolating the power to this service/portion of the apartment.

Isolation water/hot water

If you need to turn off the water supply to your apartment, always contact the Building Manager to gain access to the Water Meter Cupboards. In case of an emergency, residents can use the stop cocks located underneath the laundry, kitchen and vanity sinks to turn the water off to these taps.

Each apartment has been fitted with water savings taps & showerheads. Due to the nature of these devices, it may take a little longer for hot water to arrive at the desired temperature. This delay is not a defect and is a normal function.

Complete automatic fire detection, occupant warning and automatic fire sprinkler systems have been installed through the building. The smoke detectors and sprinklers are link to a Fire Indicator Panel (FIP) located in the entry lobby, which connects back to the main control room within the Ed.Square Town Centre. Detection of fire by the sprinklers or smoke by detectors within the common areas, lift lobbies, plant rooms and electrical switch rooms shall place the building in Fire Alarm Mode. An occupant warning speaker is located within each apartment and will activate upon alarm from the common areas. All apartments are protected by automatic fire sprinklers.

Throughout the building you will find other equipment such as Warden Intercom Points (WIP), White Break Glass Alarms and Portable Fire extinguishers. Occupants should be aware of the Green Exit Running Man Signs which will interact with the FIP in the event of an emergency, they will either change to Green (can enter) or Red (do not enter) to advise which fire stair to enter during an evacuation.

Each apartment is fitted with hard wired smoke detectors to meet the current codes. The detectors each contain a battery backup in case of power failure. Batteries are replaceable and are required to be changed when not operating. It is recommended to replace batteries annually.

In some instances, there may be more than one smoke alarm distributed throughout the apartment.

Testing:

1. Perform a visual inspection.
2. Constant illuminated GREEN neon (Photo 1) is indication that mains power is connected.
3. A RED flashing neon every 40 seconds indicates correct operation and the device is ready for smoke detection.
4. Perform a Push Button Test - Pressing the button on the face of the device labelled TEST does this. After 3 seconds (approx.) the alarm will sound along with other interconnected alarms within the apartment. In this event the operation of the device is correct. This procedure should be carried out at every device within the apartment.
5. NOTE: This test should be performed at weekly intervals.
6. Cleaning - The smoke detector should be cleaned at monthly intervals to ensure it is free from dust or dirt. The smoke detector can be vacuumed or cleaned with a soft brush to remove dust or dirt. Please ensure the smoke detector is tested again after cleaning.

False Alarm Feature:

This smoke alarm has the capability of being temporarily desensitized for approximately 30 seconds. This is done by pressing the ‘HUSH’ button on the smoke alarm cover.

After pressing the ‘HUSH’ button, the alarm will silence immediately for approximately 30 seconds to indicate the alarm is in the temporary desensitized condition.

The smoke alarm will automatically reactivate after approximately 30 seconds and sound the alarm if particles of combustion are still present.

WARNING: Before using the HUSH feature, identify the source of smoke and be certain that a safe condition exists.

All units are protected by automatic fire sprinkler. Do not strike or touch fire sprinkler heads, as this may result in breakage of the bulb which will activate the fire system. You will be liable for costs associated with false alarm call outs.

Please ensure that the sprinkler heads ARE NOT CLEANED with soap and water, ammonia or any other cleaning fluids.

Air conditioning to 1, 2 & 3 bedroom apartments on majority of the levels excluding the 2 upper floors of each building is supplied by a Daikin Wall mounted AC Split Unit with a Daikin Condensing Outdoor Unit to suit, installed on the balconies. The 2 upper floors of the Clifton & The Arlington is supplied by a Daikin Fan Core Unit concealed in the ceiling with a linear grill, this is supplied by a Daikin Outdoor condensing unit located on the balconies.

All apartment air conditioning located on the Clifton (GF-L3) & Arlington (GF-L8) can be controlled via a hand held remote control which will provided on settlement.

All apartment air conditioning located on the Clifton (L4-L5) & Arlington (L9-L10) can be controlled via the wired A/C controller in the living room & bedrooms.

The maintenance and repair of the indoor air conditioning units is the responsibility of each individual owner. Please note that regular maintenance of air conditioning units is required to ensure that warranty provisions are not voided as a result of neglect.

A grille has been provided above each split system AC. And the internal doors within your apartment have an undercut which is approx. 10-20mm to allow for ventilation within the room. Ensure this gap and the grilles are not blocked off and kept clear at all times as it is required when the A/C is operating within the rooms.

Access Panels are located in the apartments to access the Fan Coil Units and/or exhaust fans through the ceiling. These will either be in the ceiling bulkheads or through the joinery cupboards. These can be opened by simply turning the white screw and the panel will drop down. They are typically located in the kitchen, bathrooms and hallways.

On the lower levels, there are some bathrooms which may have a tiled access panel on the wall which is to access the inspection points for the main hydraulic pipework riser. These can be opened by simply turning the screw and taking it out to open the access panel. Note, these access panels should only be used by a licensed plumber to access the hydraulic pipework in the event of a blockage. They should be kept closed at all times unless required.

Each apartment has a condenser on the balcony which has a feature screen installed. This screen should only be removed by a technician. Owners should not stack items on or around the unit as it may reduce the performance, increase energy consumption and cause units to overheat (This may void the warranty). Promptly isolate if any undue noise or vibration develops and call a technician. In case of an emergency, you can isolate the system by switching the isolator switch on the balcony or by pushing down the relevant switch on the DB board.

The laundry and bathroom exhaust fans will operate when the light switches to these rooms are turned on and will continue for 5minutes after the switches are turned off. Any appliances that create heat when in use (i.e. shower, washing machine, dryers) are to only be operated while the light is on. Please note that as the bathroom and laundry fans are connected to the light circuit, this switch will also turn ON/OFF exhaust fans.

As per the dryer manufacture’s operating manual, the laundry doors must remain open whenever the dryer is operating.

If you are still hearing a fan operate after you have switched off the lights check that all the bathrooms and laundry light switches are off and wait for the run on timer to end (approx 5 minutes).

The laundry ventilation exhaust system is linked to the power supply provided for the washer & dryer. This means the light switch doesn’t need to be on when operating the dryer and washer (only applicable for the laundry). When the power is on, the ventilation system will be automatically activated. When the power has been switched off, the exhaust fan will continue to run for approximately 5 minutes, similar to the bathrooms.

The exhaust grilles within the bathrooms, laundry and kitchen discharge onto the balconies located above the sliding doors / windows. Ensure these grilles are kept clear at all times.

A grille has been provided above each split system AC. And the internal doors within your apartment have an undercut which is approx. 10-20mm to allow for ventilation within the room. Ensure this gap and the grilles are not blocked off and kept clear at all times as it is required when the A/C is operating within the rooms. Select apartments in The Arlington facing Soldiers Parade are fitted with a fresh air intake system. The fresh air intake system is controlled by the switch, located in the light switch, in the kitchen to turn the system on and off. The intake grille is located on the balcony above the sliding doors / windows and the supply grilles are located on face of bulkhead or on walls in apartments located on GF to Level 8; and behind the fan coil unit linear grille in each room in apartments located on Level 9 and 10. The maintenance and repair of the fresh air intake system is the responsibility of each individual owner. Please note that regular maintenance of fresh air intake system is required to ensure that warranty provisions are not voided as a result of neglect.

The intercom system interfaces with the access control security system for access into the building lobbies, basement & corridors. You will hear an alarm tone ring when someone calls your apartment via the intercom. The visitor will type the allocated apartment code and the bell to notify the tenant. Once you answer on the panel you will see and be able to communicate with the person on the other end.

When connecting the water supply for your washing machine, you will need to access the area underneath your laundry tub. Here you will find the hot and cold water supplied along with the addition of a recycled water supply for your washing machine. Your hoses can be passed through the side wall of the tub.

Tundishes are typically located in the laundries under the sink. Some units may have these located in the vanity cupboard under the basin. Tundishes are to be checked regularly to ensure proper orientation.

Internet and TV services are provided through a fibre network installed and maintained by Opticomm. The modem and network connections can be found in one of the storage cupboard or wardrobe in the second bedroom. Do not store items directly against the equipment to ensure adequate ventilation.

The residential garbage/waste & recycling cupboards are located within the apartment lobbies on all levels. All residents are required to dispose of all garbage/waste and recycling in the chutes. Please follow the instructions on the door of the chute for correct use.

• Please ensure to dispose small bags only. If you block the chute, you may be charged the call out fee to unblock the passage.
• Do not put boxes into the chute, either fold / flatten small cardboard boxes prior to placing in the recycling chute. Ensure the box does not exceed the size of the garbage chute door as this can block the chute. If you block the chute, you may be charged the call out fee to unblock the passage.
• Do not put large boxes into the chute. To dispose of boxes, or larger items, please reach out to the building manager for further guidance.

A secure mailbox is located directly outside the buildings main lobby. Each mailbox is clearly labelled with an apartment number and are individually keyed.

Storage Cages are located in the basement level and have been allocated/labelled with your apartment number. The apartment number is located above the door which contains the number and building name, e.g 101 The Clifton. Each tenant will need to install their own padlock to secure their cage.

Important Notes:

• Keep all items off the ground
• Do not store valuables in storage cages
• Do not store items that maybe impacted by moisture or humidity
• Secure with padlock
• Do not storage items on top of storage cages
• Do not store any items outside if your cage
• Do not hit / bump into sprinkler heads surrounding the cages when storing items

The balcony pavers located on ground floor are installed on a pedestal system which allows drainage below the pavers via the rainwater outlet installed in the concrete slab. Should you require access to the rainwater outlet it is recommended you contract the building manager for locations and a guide on properly removing pavers to avoid damage.

The upper floor balconies are installed on a sand & cement system with the rainwater outlet visible. Please ensure that no planter boxes are placed on any balcony outlets (floor waste/overflow), and please do not hose any potting mix etc. down floor wastes as this will cause blockages.

To ensure good drainage all pots should be slightly raised and placed on drip trays. Very large, heavy pots should be avoided to prevent excessive loads on the building structure.

Avoid placing any large floor mats above the balcony outlets (floor wastes/overflows) to avoid blockage and build up of water during excessive wet weather.

Please keep in mind your safety and more importantly, the safety of your children. When placing furniture, plant pots etc. on balconies, make sure that they are a minimum of 1.2 metres away (guide only) from the balustrade to prevent this furniture from being used as a step up and over the balcony balustrade.

Issue:	Suggested remedy:
Tripped at the distribution board	First check the distribution board (located above the fridge) Has the circuit breaker been tripped to the off position? If so, reset If the problem persists, you may have a faulty appliance. You can log a defect here Ensure all appliances are off and try again If the power trips out again, get in touch with your Customer Care Team
Blackout	If the power failure appears to be caused by the power supplier, surrounding properties will also be blacked out Contact Real Utilities and enquire as to whether any faults have occurred in your area, and ask the estimated time for supply to resume

Issue:	Suggested remedy:
Not working	Check the circuit breakers are in the ‘on’ position If not, reset and try the appliance again If the fault persists, refer to the operating manual. You may need to refer the problem to the manufacturer under your warranty (most appliances are covered for 2 years)
General faults	Refer to the instruction manual and warranty details covering the appliance
Smeg appliances	Contact Customer Care Team within your warranty period, otherwise contact Smeg Customer Service

Issue:	Suggested remedy:
Not functioning or no picture	Check the contract button is set correctly. It will adjust the picture from dim to bright Refer to the instruction card on your handset If the problem persists, get in touch with your Customer Care Team

Issue:	Suggested remedy:
No water supply	Check the Sydney Water website to ensure they have not turned off the water Check isolation valve in corridor If the problem persists, contact the Customer Care Team
Water level too high	Turn off the water at the isolation valve in the corridor Inlet valve rubber may not be sealing, debris may have gathered under the seal. Clear debris and replace Consult your Building Manager and/or Customer Care Team within the warranty period, or a licenced plumber

Issue:	Suggested remedy:
Not working	If the problem arises, contact your Customer Care Team within the first 12 months, or an authorised locksmith outside of the 12 month period

 

Issue:	Suggested remedy:
Not working	Check the air conditioning unit is turned on and give the unit 120 seconds to fire up Check the correct zone is selected Check the circuit breakers are in the 'on' position Ensure external condenser units power supply is switched on. If not, reset and try the appliance again (turn off, wait 30 seconds, turn on and wait a further 120 seconds) Ensure there are no items covering the external condenser units (if your unit has a condenser on the balcony) If the problem persists, consult the Customer Care Team within the warranty period or a licensed technician
General faults	Refer to the instruction manual and warranty details covering the appliance

Issue:

Suggested remedy:

Not working

Is the master switch near the door on? First check the distribution board (located above the fridge) Has the circuit breaker been tripped to the ‘off’ position? If so, reset The lights do not have replaceable bulbs, please replace using a licenced electrician If the problem persists, you may have a fault light fitting. Please contact your Customer Care Team within the first 12 months, or a licenced electrician outside of the 12 month period

Issue:	Suggested remedy:
Not working	Check the Sydney Water website to ensure they have not turned off the water Check the apartment building water is on Check the stopcock is turned on within the cabinet below the tap, if not turn on If the problem persists, contact your Customer Care Team within the first 12 months, or a licenced plumber outside of the 12 month period
Leaking	Ensure tap is turned off Ensure stopcock within the cabinet below the tap is turned off Contact your Building Manager Mop up water If the problem persists, contact your Customer Care Team within the first 12 months, or a licenced plumber outside of the 12 month period

Issue:	Suggested remedy:
Unexpected fan noise	Check your air conditioner is switched off in all zones Allow your air conditioner to power down for several minutes The bathroom and laundry exhaust fans run at all times the lights are on, and remain running for several minutes after the light is switched out Check if your fresh air fan is running (use the switch on the wall that looks like a light switch)