Getting to know your home

Artist’s impression, indicative only.

Get to know your home

We've put together the below information to assist you in getting to know the features in in your brand new Dockside home.

Distribution boards and safety switches, including the main power switch, are located on an external side or front of your property. Each home is fitted with a safety switch. In the event of a power outage, please check your safety switch to ensure that it is in the correct position.

Turn exhaust fan on and open windows when the clothes dryer is in operation to reduce condensation. There are exhaust fans in the bathroom, laundry and on the rangehood in the kitchen.

The hot water system is gas instantaneous and is located either on the side or rear of the home. If required, tempering valves are located in the ceiling space above the wet areas. Temperatures are set by the plumber during commissioning in accordance with Australian Standards. All water meters are located near the front boundary. In the event of a plumbing issue (i.e. leak) please contact a qualified plumber in an emergency.

If you need to turn off the water supply to your home, always contact your plumber (unless there is an emergency). The isolation valves are located next to your meter, near the front boundary.

Statistics reveal that almost half of all home fires are started in the kitchen and 43% of all fire fatalities occur in winter. The key to reducing the risk of fire occurring in your home and to survive a house fire is to be prepared. The NSW Fire Service has created a webpage about home fire safety as a means of educating the community about fire safety in your home. Visit http://www.fire.nsw.gov.au/page?id+879 for more information.

Each home is fitted with hard wired smoke detectors to meet the current codes. The detectors each contain a battery backup in case of power failure. Batteries are replaceable and are required to be changed when not operating. It is recommended to replace batteries annually.

Delivery of your rubbish bins needs to be arranged through the local council.

Wall controls

Your home has either 1) a singular wall control panel with a separate switch for zones (living and bedrooms) or 2) separate wall controls in each zone. Refer to the manufacturer’s manual for full instructions.

Tundish locations for A/C Units

Tundishes (used to drain the condensed water from the air) are typically located towards the rear of a cupboard behind plastic snap-in vent. Ensure tundishes are checked regularly to ensure proper operation.

Internet and TV services are provided through a fibre network installed and maintained by NBN. The network connections can be found in either one of the bedroom wardrobes, or a storage cupboard. Do not store items directly against the equipment to ensure adequate ventilation. You will need to contact your preferred internet provider to establish your new connection.

Mailboxes are located to the front of the property. Please ensure you take the time to redirect mail and amend your new address as required.

Appliance Manuals

Air conditioner

Hot water heater

Microwave

Cooktop

Dishwasher

Oven

Rangehood

Rainwater tank

Finishes schedule

CN6501

CN6502

CN6503

CN6504

CN6505

Troubleshooting

If an issue arises in your new home, use the below as a guide to find causes and solutions to fix the problem.

Issue:	Suggested remedy:
Tripped at the distribution board	First check the distribution board (located inside the electrical meter cabinet) Has the circuit breaker been tripped to the off position? If so, reset If the problem persists, you may have a faulty appliance. You can log a defect here Ensure all appliances are off and try again If the power trips out again, get in touch with your Customer Care Team
Blackout	If the power failure appears to be caused by the power supplier, surrounding properties will also be blacked out Contact your energy provider and enquire as to whether any faults have occurred in your area, and ask the estimated time for supply to resume

Issue:	Suggested remedy:
Not working	Check the circuit breakers are in the ‘on’ position If not, reset and try the appliance again If the fault persists, refer to the operating manual. You may need to refer the problem to the manufacturer under your warranty (most appliances are covered for 2 years)
General faults	Refer to the instruction manual and warranty details covering the appliance
Smeg appliances	Contact Customer Care Team within your warranty period, otherwise contact Smeg Customer Service

Issue:	Suggested remedy:
No water supply	Turn off the water at the isolation valve located next to the water meter. Check isolation valve located next to the water meter If the problem persists, contact the Customer Care Team within the warranty period, or a licenced plumber
Water level too high	Turn off the water at the isolation valve located next to the water meter. Inlet valve rubber may not be sealing, debris may have gathered under the seal. Clear debris and replace Contact the Customer Care Team within the warranty period, or a licenced plumber

Issue:	Suggested remedy:
Not working	If the problem arises, contact your Customer Care Team within the first 12 months, or an authorised locksmith outside of the 12 month period

Issue:	Suggested remedy:
Not working	Check the air conditioning unit is turned on and give the unit 120 seconds to fire up Check the correct zone is selected Check the circuit breakers are in the 'on' position Ensure external condenser units power supply is switched on. If not, reset and try the appliance again (turn off, wait 30 seconds, turn on and wait a further 120 seconds) Ensure there are no items covering the external condenser units If the problem persists, consult the Customer Care Team within the warranty period or a licensed technician
General faults	Refer to the instruction manual and warranty details covering the appliance

Issue:

Suggested remedy:

Not working

First check the distribution board (located in the electrical meter cabinet)
Has the circuit breaker been tripped to the ‘off’ position? If so, reset
The lights do not have replaceable bulbs, please replace using a licenced electrician
If the problem persists, you may have a faulty light fitting. Please contact your Customer Care Team within the first 12 months, or a licenced electrician outside of the 12 month period

Issue:	Suggested remedy:
Not working	Check the Sydney Water website to ensure they have not turned off the water Check the stopcock is turned on within the cabinet below the tap, if not turn on If the problem persists, contact your Customer Care Team within the first 12 months, or a licenced plumber outside of the 12 month period
Leaking	Ensure tap is turned off Ensure stopcock within the cabinet below the tap is turned off Mop up water If the problem persists, contact your Customer Care Team within the first 12 months, or a licenced plumber outside of the 12 month period

Issue:	Suggested remedy:
Unexpected fan noise	Turn the fan off, wait for it to stop and then start up again. If the problem persists, you may have a faulty fan. Please contact your Customer Care Team within the first 12 months, or a licenced electrician outside of the 12 month period.

Need to log a defect? Owners can download the myFrasersProperty App

If you've purchased your property through us, you can download the myFrasersProperty App to log defects and get detailed status updates on every request.

If you're a tenant and need to log a defect, please contact your property manager.

Learn more

Get the most out of the app with our tutorials below

myFrasersProperty

How to create your account

myFrasersProperty

How to manage your app settings

myFrasersProperty

How to access your property documents

myFrasersProperty

How to lodge a request for your property

myFrasersProperty

How to check your membership tier and rewards

myFrasersProperty

How to contact your Customer Care team

Can't find what you're looking for? Go back to the main Shell Cove Residents' Hub.

Go back