Important contacts
Important contacts
A list of quick-find telephone numbers and emails are provided here for your convenience, outlining who to contact when certain issues or questions may arise.
Your key Frasers Property contacts
Your dedicated Customer Care Team are still here to support you after you have settled and moved in, as well as providing you with important information about caring for and maintaining your new home.
Your dedicated Community Development Team
Meet the Community Development team at The Waterfront, Shell Cove. Tina and Karley help in creating an enriching and engaging place to live by facilitating events and community activities each month. These regular events offer residents a space to connect with one another and the opportunity to meet new people in the community. To find out more about these events and sign up to receive community updates click here.
Your dedicated team at The Waterfront Shell Cove
From the moment you choose to buy with Frasers Property, you will receive personalised care and expert support...
Meet Richard Kemp from our property management team at Frasers Property...
Meet Tina, Community Development Manager at The Waterfront, Shell Cove...
Meet Daniel your building manager from Frasers Property at The Waterfront, Shell Cove...
Emergency contacts and helpful hotlines
Emergency
Police, Ambulance, Fire Brigade
Call: 000
Local Authorities
Lake Illawarra Police Station
Call: (02) 4232 5599
Shellharbour Fire and Rescue
Call: (02) 4224 2098
Assistance Lines
Crime Stoppers NSWCall: 1800 333 000
NSW State Emergency Services
Call: 132 500
Police Assistance Line
13 44 44
www.police.nsw.gov.au
Medical
Shellharbour Hospital
Call: (02) 4295 2500
Shellharbour Private Hospital
Call: (02) 4295 2999
Poisons Information Centre
Call: 13 11 26
Nurse on Call
Call: 1300 60 60 24
Helpful Hotlines
RSCPA NSW
Call: (02) 9770 7555
LifeLine
Call: 13 11 14
Kids Help Line
Call: 1800 55 1800
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Building and property contacts
Silvana Stojanovski, Customer Care Coordinator
Frasers Property Customer Care
13 86 88
customercarensw@frasersproperty.com.au
Laura Struys, Customer Care Coordinator
Frasers Property Customer Care
13 86 88
customercarensw@frasersproperty.com.au
Please contact your Property Manager
Natalie Hewson, Senior Property Manager
Frasers Property Management
13 10 25
propertymanagementnsw@frasersproperty.com.au
Need to log a defect? Owners can download the myFrasersProperty App
If you've purchased your property through us, you can download the myFrasersProperty App to log defects and get detailed status updates on every request.
If you're a tenant and need to log a defect, please contact your property manager.
Get the most out of the app with our tutorials below
myFrasersProperty
How to create your account
myFrasersProperty
How to manage your app settings
myFrasersProperty
How to access your property documents
myFrasersProperty
How to lodge a request for your property
myFrasersProperty
How to check your membership tier and rewards
myFrasersProperty
How to contact your Customer Care team
Can't find what you're looking for? Go back to the main Shell Cove Residents' Hub.