Getting to know your home

Distribution boards and safety switches including the main power switch are typically found in the kitchen cupboard beside the rangehood. 

Each home is fitted with a safety switch. In the event of a power outage, please review your safety switch, to make sure that it is in the correct position.

If you need to turn off the water supply to your apartment, always contact the Building Manager (unless there is an emergency). The isolation valves are located in the cupboards in the common hallway on each level marked as 'water'.

Statistics reveal that almost half of all home fires are started in the kitchen and 43% of all fire fatalities occur in winter. The key to reducing the risk of fire occurring in your home and to survive a house fire is to be prepared. The NSW Fire Service has created a webpage about home fire safety as a means of educating the community about fire safety in your home. Visit http://www.fire.nsw.gov.au/page?id+879 for more information.

Each home is fitted with hard wired smoke detectors to meet the current codes. The detectors each contain a battery backup in case of power failure. Batteries are replaceable and are required to be changed when not operating. It is recommended to replace batteries annually.

How does the air conditioning system work in my apartment?

Your apartment is equipped with an LG Electronics VRF (Variable Refrigerant Flow) system, designed for efficient cooling and heating. The system consists of bulkhead indoor units serving the living room and each bedroom. Key details for operation include:

1. Control Panel:
• The air conditioning is controlled via a proprietary wall-mounted controller, specifically the LG PREMTB001, located in the main living space.
• The system allows you to manage individual zones (living areas and bedrooms) through a singular wall control panel.
• For detailed instructions on using the controller, refer to the LG PREMTB001 Owner's Manual.
2. Tundish Locations:
• Condensate water from the A/C units drains into tundishes, typically located in the laundry under the sink.
• To ensure proper operation, check these regularly and maintain a visible 25mm air gap (as per Australian Standard AS/NZS 3500.2) between the drainpipe outlet and the tundish.
3. System Maintenance:
• Proper cleaning and maintenance are essential to ensure the air conditioning system works efficiently and retains its warranty for its full duration.
• Please contact your Building Manager to access the full maintenance and cleaning schedule for your apartment's air conditioning system.

By following these guidelines, you can enjoy reliable, efficient cooling and heating throughout your apartment.

The laundry is equipped with a current-sensing relay connected to the dryer GPO. This device detects when the dryer is on and automatically activates the exhaust fan, which continues to run for 10 minutes after the dryer is turned off. The exhaust fans in the bathroom are also connected to the bathroom light switch and has a delay timer that so that they will continue to operate for 10 minutes after the light is turned off.

The video intercom has an access control security system for visitor access into the lobby, lifts, and car park. For full instructions, please refer to the manufacturer’s manual.

A centralised hot water system is shared by all residents across the building. Tempering valves are located in the ceiling space above the laundry. Temperatures are set by the Builder during commissioning in accordance with Australian Standards. All water meters are located in the cupboard in the hallway marked as ‘Water’. In the event of a plumbing issue (i.e. leak) please contact the Building Manager, or a qualified plumber in an emergency.

Internet services are provided through a fibre network installed and maintained by NBN Co. The Network Termination Device (NTD), which is the interface between your apartment and the NBN, can be found either in one of the bedroom wardrobes or in the storage cupboard near the front entry. To ensure the NTD operates properly, please avoid placing any items directly against it, as this may obstruct ventilation. For assistance with setting up your internet, simply contact your preferred Internet Service Provider (such as Telstra, Optus, or TPG) to begin the connection process. Find out more information now.

Television services are provided through a Master Antenna Television (MATV) system, which delivers free-to-air channels via a central antenna. You’ll find the TV outlet, also known as the MATV wall plate, located in the living area or bedroom. Simply connect your TV to the outlet using a coaxial cable to receive a clear signal for all free-to-air channels. If you experience any issues with reception, please ensure your TV is tuned properly and check that the cable is securely connected.

Can I mount my TV on the wall?

Yes, your apartment has been designed to support wall-mounted TVs. A wall reinforcement, commonly referred to as a "TV noggin," has been installed for this purpose. This reinforcement is a 1200mm-wide plywood panel, positioned between 1,000mm and 1,800mm above the floor. The noggin provides additional support behind the wall, making it ideal for securely mounting your TV.

Before installation, make sure to align your TV bracket with the noggin area to ensure proper support. If needed, refer to the image below for guidance on placement and recommended viewing angles:

Disclaimer: We advise the installation is done by a professional.

The residential waste rooms are located in the hallways near the lifts on all levels. All residents are required to dispose of all garbage and waste in the chutes and recycling in the bins provided on their respective level. Please follow instructions on the door of the chute.

Important notes:

• Please ensure to dispose small bags only. If you block the chute, you may be charged the call out fee to unblock the passage.
• Do not put boxes into the chute. To dispose boxes, please take them to the garbage room in the basement and break them up.

Your mailbox is located outside of the front entry to your apartment building.

How do I access the bike storeroom?

The bike storeroom is located on the ground floor of Building B and is accessible to residents of Buildings A, B, and C. Please note the following access arrangements:

• The corridor access door (from within Building B) leading to the bike store has swipe card access on both sides, restricted to Building B residents only.
• The external door to the bike store (located on the western side of the basement carpark entry) provides swipe card entry access for all residents, while exit is freely accessible without a swipe card.

This arrangement ensures both secure and convenient access for all residents while maintaining appropriate security within Building B.

• Storage cages are located on all basement levels and in most instances are located within the proximity to the resident’s car space or lift. In some instances, this is not possible to the design and size constraints. Residents are expected to supply their own padlock to lock the storage cage and keep their possessions safe.
• At the back of some storage cages, generally where located against the perimeter wall, there is a hob / spoon drain / gutter. This is designed to catch any water that can potentially seep through basement walls over time. The hob will prevent water from entering the cage. As a precaution, we recommend that all items are kept off the ground.
• Some storage cages are in areas that may require access by building management / maintenance from time to time. Prior notification will be given if access is required. Prior notification may not be provided where residents are breaching building safety requirements. Should you have any questions relating to the correct use of storage cages please contact Building Management.
• Important Notes:
  • Keep all items off the ground
  • Do not store anything on top of the storage cage.
  • Do not have any material poking out the sides or tops of storage cages. This may impact building services or be a safety issue for residents.
  • Do not store valuables in storage cages
  • Do not store items that may be impacted by moisture or humidity
  • Secure with a padlock

The smart lock system is ‘evolo smart’ by Dormakaba which uses the c-lever pro smart lock. This offers secure, contactless entry via Bluetooth or RFID using the fob provided.

See below link to the evolo smart & mobile access, Instruction Guide for residents.

Instruction Guide

How do I use the EVlink Pro AC EV Charger?

The 7kW EVlink Pro AC EV Charger is designed for convenient and efficient electric vehicle charging. To get started, follow these steps for setup and operation:

1. Download the App: Control and monitor your charging station remotely using the eSetup mobile app. Download it from the Apple Store or Google Play.
2. Start Charging:
   • Plug in your vehicle using the provided Type 2 connector.
   • Charging will automatically start, and you can monitor the status through the app.
3. Stopping Charging:
   • To stop the charging process at any time, use the mobile app. If you do not want to charge your vehicle to 100%, simply pause or stop the session via the app before it reaches full capacity.
4. Billing and Rates:
   • Billing for electricity usage is managed by the Schneider Load Management System. Rates per kWh vary based on the building’s energy provider, so please check with them for the specific rate details. Billing is expected to be issued monthly by Building/Strata Management. For further inquiries, please contact the Building Manager.
5. Load Management:
   • The EVlink Pro AC Charger uses Dynamic Load Management to ensure that charging does not exceed the building’s electrical capacity. It automatically adjusts the charging speed based on available power and other active devices.

For more detailed information on operating the EVlink Pro AC EV Charger, including setup and troubleshooting, refer to the full product guide here or watch the here or watch the instructional videos.

How do I install a new EV charger after settlement?

To install a new EV charger post-settlement, please follow these steps:

1. Contact the Building Manager: Reach out to Daniel Gilbert at Daniel.Gilbert@frasersproperty.com.au to initiate the approval process.
2. Quote Requirements: Ensure the quote includes:
   • All field cabling from the EV Distribution Board (DB) to your designated car space, including both electrical cabling and data cabling to integrate with the Schneider Load Management System.
   • Only Schneider-compatible EV chargers can be considered for installation.
   • Provision for any required posts or mounting brackets.
3. Approval Process: No work can proceed without the express permission of both the Building Manager and the Owners’ Corporation.

Following these steps will ensure that the installation process complies with building standards and integrates seamlessly with the existing infrastructure.

For the induction stovetop to work, ensure the ‘hob’ switch is turned on (the middle switch in between your PowerPoint located on the splashback.)