Moving in
Your guide for moving into your new SOUL Residence
Preparing for your move
Now is an exciting time as you prepare to move into your new home. To make the move as seamless as possible, we've included a 'moving in' checklist as well as general access information for the building.
We know planning a move can be overwhelming so we've taken some of that stress away by putting together a quick checklist to make sure no task is left behind.
Moving in checklist
- Organise professional movers or family and friends to help you move
- Collect your keys and access passes
- Contact the building manager to book the lift for move-in day
- Cancel any deliveries with your old address and organise a redirection of mail by Australia Post
- Register for electricity through Real Utilities
- Telephone and internet connection through Supa Networks
- Organise home and contents insurance
- Organise new school enrolments and transfer current school records
- Establish your local doctor/dentist and transfer existing records
- Transfer family youth activities (eg. Scouts, swim school, sports)
What do I need to update?
Here is a checklist of personal details you may need to update with your new home address.
- Bank accounts
- Electoral roll
- Roadside assistance membership
- Motor vehicle registration and insurance
- Drivers licence
- Medicare and other medical benefits
- Accountant and solicitor
- Subscriptions (eg. magazines, journals, charities, etc.)
- Retail membership accounts
Getting connected
Electricity
Real Utilities is Midtown MacPark's carbon neutral energy provider, supplying your home with cheaper, greener, simpler energy. Real Utilities benchmarks its rates against the three biggest energy retailers in your local area - and ensures its rates are cheaper, so you can rest assured that you're getting the best deal.
Phone, Internet & TV
Supa Network is bringing renewables and mobility; super-fast fibre and communications infrastructure; integrated in-building technologies, platforms and apps together to create smarter, safer, and more sustainable multi-occupancy properties. Your community is serviced by Supa Network. Get in touch with them today to sign up and get connected.
Planning your move
To organise your move into Soul Residences, please download and complete the below forms that are applicable to you and send via email to your Building Manager, Jack Lynch.
New resident form
This form is required by all new residents to register general details and vehicle information.
Move in/out form
This form is required when planning to book your move in or out of the building.
Pet application
This form is required if you would like to register a pet to reside in your apartment.
Change of flooring application
If you wish to make changes to the flooring in your apartment, please fill out this application.
General works application
If you wish to conduct general works in your apartment, please fill out this application.
Accessing your building
Building access
Lift information
Car Park access
Visitor access
The SOUL Residences pedestrian entry is located at 16 Sandstone Crescent. The lobby door and the lift located on Lower Ground is unlocked using the security fob provided, or by calling the resident via the intercom. The lifts will only visit authorised levels.
Lift dimensions
All dimensions listed below are approximate and subject to your own inspection.
Lift door width: 1000mm
Lift door height: 2100mm
Lift car width: 1700mm
Lift car depth: 2000mm
Lift car height: 2700mm
Your new garage remote operates both roller doors for entering and exiting the car park. Your allocated car space is indicated by your apartment number.
All vehicles entering and exiting the car park must comply with the maximum height clearance of 2.2m clearly identified by signage at the car park entrance. All vehicles exceeding this height are prohibited from entering the car park as they may cause damage to overhead lighting, duct and pipework.
Important
- Please park only in your allocated spot
- Please do not attempt to enter or exit the car park while the roller door is in motion
- Do not attempt to rectify/adjust any roller door settings. If you require assistance with the car park roller door, please contact the Building Manager or Strata Manager.
Important
- Visitors shall use the intercoms located at the entry of 16 Sandstone Crescent
- Residents to ensure all deliveries are met in the lobby to keep the building safe and secure
Understanding the By-Laws at SOUL Residences
By purchasing an apartment at SOUL Residences, occupants are responsible for complying with the building's By-Laws (rules of living at SOUL Residences). To get familiar with the By-Laws, please reach out to the Strata Manager.
Building Manager
Strata Manager
Frequently asked questions
Midtown MacPark is a new, vibrant, mixed-tenure housing development that includes community, affordable, and private market dwellings. 3300 dwellings will be built in 8 stages over 12 years. A master- planned community that includes open space, parks and playgrounds with a new state primary school, community hub and shops, commercial pool and gym and a new road over Shrimptons Creek. Midtown is designed to foster a sense of community, inclusivity, and diversity.
Frasers Property Australia is one of Australia’s leading diversified property groups and an Australian division of Frasers Property Limited. Frasers Property is the developer behind Midtown MacPark, committed to creating sustainable and thriving communities.
Mission Australia Housing is a leading national Community Housing Provider. Our aim is to deliver social and affordable housing and support services. We aim to provide better homes in vibrant communities and services that are tailored to individual need, to support residents in moving towards independence.
Frasers Property and Mission Australia have Community Development Managers whose role is to work alongside residents to build a strong, connected and cohesive community. Regular events, programs and activities based on the interest of residents are open for all to participate and enjoy.
Contact the Community Development Team if you have any ideas or would like to get involved.
Check the Midtown Community webpage to stay up-to date.
The Compass Program is a housing and support program for people who want to work towards achieving independence and reaching their potential. It is particularly for people who want to study, work and secure housing options beyond social housing.
Tailored Support Coordination offers support to individuals to help them create a plan to achieve their goals and take advantage of the opportunities Midtown MacPark and the local community has to offer.
For more information contact Mission Australia at northernsydneyservices@missionaustralia.com.au or 9480 2500.
The Community Chaplain aims to strengthen the personal and spiritual wellbeing of residents and community members, whatever their beliefs or faith, through community engagement, pastoral listening and spiritual resource.
For more information contact Mission Australia at midtown@missionaustralia.com.au or 1800 189 445.
Midtown MacPark has achieved a 6 Star Green Star Communities rating from the Green Building Council of Australia by demonstrating commitment to best practice for urban and environmental design. The variety of large open spaces and creek corridor offers a sense of relief from the typical urban lifestyle. The water sensitive urban design and land rehabilitation programs are just the beginning, as a range of innovative technologies to reduce our footprint and further integrate the community with natural settings are explored.
Read more about the sustainable initiatives being undertaken at Midtown MacPark on the Frasers Property website.
To view all the Midtown MacPark facilities, check out the Masterplan on the Midtown MacPark website.
Monday to Saturday, 6am – 2pm. Refer to https://www.darcystproject.com.au for the latest updates and hours.
Join the vibrant community garden! Dive into a world of diverse herbs, veggies, fruits, and flowers, including tasty native species. When the garden blooms, explore plant types and uses through engaging education. Embrace the soil, become a volunteer – it's a green adventure for everyone! – Email the Community Development Team and stay up to date with the latest garden events
A free Community Bus service will be operated by Mission Australia, and available for residents within Midtown to connect into surrounding Macquarie Park. Residents will be consulted as to the route and outings.
The pool and gym are located on the ground floor of the Community Hub building adjacent to the Village Green. Once an operator is announced they will be able to provide a guide on pricing. The Community Hub, pay-as-you-go gym and pool are likely to be open in early 2026.
The retail hub could include a convenience store, café, takeaway food options as well as health and beauty tenancies that will be located on the ground level of Treehouse, integrated with the community’s Village Green anticipated to open early 2026.
Amenities will be available in the Community Hub when it opens. There will also amenities available in the retail precinct for customers. It is anticipated that the Community Hub and retail precinct will be open in 2026.
The Community Hub is expected to open early 2026. There will be a range of services and activities for the local community that could include support groups and family groups, education groups, recreational activities, and information services. The Community Hub will also have rooms to hire for events.
Operators of the Childcare Centres will nominate the enrolment process for their facilities. There is parking is available within the buildings for drop off and pick up.
The NSW Government recently confirmed a 750-student Kindergarten to Year 6 primary school to be built at Midtown MacPark, with the completion date still to be announced. Enrolment in the school will be via the standard process for enrolling in all NSW public schools.
How will the car share scheme work? There is provision for multiple car share spaces across Midtown MacPark. An operator hasn’t been locked in yet, but we will provide residents with an update as soon as there is. There are however existing car share operations that can be found in the surrounding streets to Midtown MacPark. Check out Councils website to see surround locations.
There aren’t any public barbeques at Midtown, however both Wilga Park and ELS Park have public electric BBQ facilities.
All of Midtown is pet friendly and recommended that dogs are kept on lead at all times.
Park users can access the amenities in the Community Hub once is it open, or retail precinct toilets if they are customers.
A Development Application has been lodged and once this is approved, we will be able to provide precise timing for completion, however, we expect this will be 2026.
The ELS Hall Park in North Ryde has a dog off-leash area is approximately 900 metres walking distance from Midtown MacPark via Shrimptons Creek.
For all homeowners, contact Frasers Property Customer Care team to log a defect and any warranty claims within your home. You can log a defect via the myFrasersPropertyapp.
For all tenants, contact the Property Manager.
Please contact Building Management.
Residents are permitted to keep apartment friendly cat or a dog. Any pet is required to be registered with the Strata Manager of Landlord before it is brought into the property. If an owner intends to rent their unit out, as a landlord, they can decide whether the tenant is allowed to keep a pet at the property.
Contact Building Management.
Contact Building Management.
Contact Building Management.
There will be around 40 bicycle hoops located around Midtown MacPark.
Groceries can be delivered into your unit.
Building Management does not hold keys for private residences. Residents are responsible for arranging a locksmith. If you have also lost your fob for access into the building, if you know your neighbour, get them to buzz you and the locksmith into the building. If you have lost your fob, for the safety and security of yourself and other tenants you must alert the Building Manager.
There is street parking available in the event all the visitors’ spaces are taken.
Packages can be delivered into your apartment building. If you prefer an authorised delivery, you should consider having your parcels delivered to a Post Office or delivery locker service.
Delivery drivers should be met in the lobby. For the safety and security of all tenants we ask residents not to buzz drivers up to individual floors.
Midtown MacPark is committed to safety and a welcoming atmosphere. Security measures include surveillance cameras, well-lit walkways, and Crime Prevention Through Environmental Design (CPTED) principles, ensuring a secure environment.
Public art pieces, thoughtfully integrated into the architecture and built environment to enhance the community’s sense of space and meaningful connection with Country.
Midtown MacPark is mobility accessible.
If you are concerned for yourself or someone’s else’s safety, you should call the police.
Small bags of rubbish and small recycling items go in their respective garbage chutes. Larger rubbish/recycling items should be taken to main garbage room in the basement. Household items should be placed in the bulky goods room in the basement.
If you see something left within the building contact the Building Manager. If you see something left on a public road or space, contact Council.
Can't find what you're looking for? View main Midtown Residents' Hub.