Get to know your apartment

We've put together the below information to assist you in getting to know the features in your brand new apartment at Soul Residences.

Main Power Switch

Distribution boards and safety switches including the main power switch can be found in the kitchen joinery overhead cupboard.


Switches & Master Light Switch

The master light switch can be found at the entry to your apartment. It's a handy way to switch all your lights on and off. This includes exhaust fans, meaning if the laundry is in use and the fans need to be operated then this needs to remain on. Ensure to turn the master light switch on when you're home for all the lights to work. This doesn't affect the air conditioning system.

Isolation water/hot water

If you need to turn off the water supply to your apartment, always contact the Building Manager (unless there is an emergency). The isolation valves are located in the cupboards in the common hallway on each level. Here, you will also find the water meters and water isolation for your apartment, and below that is the hot water meter. If you ever need to isolate the water to your apartment, simply turn the tap a quarter turn to the left.

In case of an emergency tenants can use the stop cocks located underneath the laundry and kitchen sinks to turn the water off to these taps.




Complete automatic fire detection, occupant warning and automatic fire sprinkler systems have been installed through the building. The smoke detectors and sprinklers are link to a Fire Indicator Panel (FIP) located in the entry lobby, which connects back to the main control room within the C1 building. Detection of fire by the sprinklers or smoke by detectors within the common areas, lift lobbies, plant rooms and electrical switch rooms shall place the building in Fire Alarm Mode. An occupant warning speaker is located within each apartment and will activate upon alarm from the common areas. All apartments are protected by automatic fire sprinklers.

Throughout the building you will find other equipment such as Warden Intercom Points (WIP), White Break Glass Alarms and Portable Fire extinguishers. Occupants should be aware of Fire Safety signage installed next to the waste chute in the corridor noting “No Storage of Furnishings in Corridor” and Evacuation diagrams.



Each apartment is fitted with hard wired smoke detectors to meet the current codes. The detectors each contain a battery backup in case of power failure. Batteries are replaceable and are required to be changed when not operating. It is recommended to replace batteries annually.

All units are protected by automatic fire sprinkler. Do not strike or touch fire sprinkler heads, as this may result in breakage of the bulb which will activate the fire system. You will be liable for costs associated with false alarm call outs.

The indoor fan coil units each deliver conditioned air via side blow bulkhead mounted grilles. Each of the units are controlled by its own hard-wired wall moutned controller. Users should consider setting equipment to achieve and maintain their preferred conditions between 21.5. degrees and 24.5 degrees.


Air conditioning systems in your apartment have filters mounted on the rear of the unit in the ceiling space. The filters are removed by sliding them sideways along the tracks. These filters need to be cleaned regularly. A minimum monthly basis is generlly recommended though more frequent cleaning can be required based on factors like extent of usage and air quality.

Access Panels are located in the apartments to access the Fan Coil Unit through the ceiling. These will either be in the ceiling bulkheads or through the joinery cupboards. These can be opened by simply turning the white screw and the panel will drop down. Altenratively if it is located inside the joinery unit, remove all the adjustable shelves and slide the top panel out for access into the ceiling.


Each apartment has a condenser on the balcony which has a feature screen installed. This screen should only be removed by a technician. Owners should not stack items on or around the unit as it may reduce the performance, increase energy consumption and cause units to overheat. Promptly isolate if any undue noise or vibration develops and call a technician. In case of an emergency you can isolate the system by switching the isolator switch on the balcony or by pushing down the relevant switch on the DB board.



An electric cook top is installed in the kitchen. The other GPO’s middle button will operate the LED strip light. You will be able to select the preferred cooking zone and temperature using the touch screen. Please note, not all pots and pans are suitable for induction cooktops. The cooktop screen will continue to flash if the pan is unsuitable. If you require to completely turn the power off to the cooktop you can do so by switching off the middle button on the adjacent GPO, closest to the appliance or alternatively by pushing down the relevant switch on the DB board.


The laundry and bathroom exhaust fans will operate when the light switches to these rooms are turned on and will continue for 6 minutes after the switches are turned off. Any appliances that create heat when in use (i.e. shower, washing machine, dryers) are to only be operated while the light is on. Please note that as the bathroom and laundry fans are connected to the light circuit, this switch will also turn ON/OFF exhaust fans.

As per the dryer manufacture’s operating manual, the laundry doors must remain open whenever the drier is operating.

If you are still hearing a fan operate after you have switched off the lights check that all the bathrooms and laundry light switces are off and wait for the run on timer to end (approx 6 minutes).

The intercom system interfaces with the access control security system for access into the building lobbies, basements & corridors. You will hear an alarm tone ring when someone calls your apartment via the intercom. The visitor will type the allocated apartment code and the bell to notify the tenant. Once you answer on the panel you will see and be able to communicate with the person on the other end.



When connecting the water supply for your washing machine, you will need to access the area underneath your laundry tub. Here you will find the hot and cold water supplies. Your hoses can be passed through the side wall of the tub. RCC to provide photo.
Tundishes are typically located in the laundries udner the sink. Tundishes are to be checked regularly to ensure proper orientation.


Internet and TV services are provided through a fibre network installed and maintained by Supa Networks. The modem and network connections can be found in one of the storage cupboard along with a wi-fi router. Do not store items directly against the equipment to ensure adequate ventilation.

The residential garbage/waste rooms are located within the apartment lobbies on all levels. All residents are required to dispose of all garbage and waste in the chutes. Please follow the instruction on the door of the chute for correct use.

Important Notes:

  • Please ensure to dispose small bags only. If you block the chute, you may be charged the call out fee to unblock the passage
  • Do not put boxes into the chute. To dispose of boxes, or larger items, please reach out to the Building Manager for further guidance.

A secure mailbox is located directly outside the buildings main lobby. Each mailbox is clearly labelled with an apartment number and are individually keyed.

Storage cages are located in the basement level and have been allocated/labelled with your apartment number. Each tenant will need to install their own padlock to secure their cage.

Important notes:
  • Keep all items off the ground.

  • Do not store valuables in storage cages.

  • Do store items that maybe impacted by moisture or humidity.

  • Secure with padlock.

A Car Wash Bay is located within the basement carpark for owners use. Please ensure consideration is taken in regards to the amout of water used and leave the area tidy when finished.

Awning window will have a hold open device limiting the opening size to max 125mm. In order to get these to lock into position you will need to over extend the awning and then bring it back to the hold open position. To close it the same motion is required. Push the awning out as far as you can and pull back, then lock the window.


The balcony pavers are installed on a pedestal system which allows drainage below the pavers via the rainwater outlet installed in the concrete slab. Should you require access to the rainwter outlet it is recommended you contact the building manager for locations and a guide on properly removing pavers to avoid damage.

Appliances and finishes schedule


This detailed document outlines a list of appliances and finishes inside your brand new apartment. You can also find information relating to your apartment's colour scheme specifications.

View details

Troubleshooting

If an issue arises in your new home, use the below as a guide to find causes and solutions to fix the problem. If you are still experiencing issues, please get in touch with your Building Manager to remedy the problem.

Issue: Suggested remedy:
Tripped at the distribution board
  • First check the distribution board (located above the fridge)
  • Has the circuit breaker been tripped to the off position? If so, reset
  • If the problem persists, you may have a faulty appliance. You can log a defect here
  • Ensure all appliances are off and try again
  • If the power trips out again, get in touch with your Customer Care Team
Blackout
  • If the power failure appears to be caused by the power supplier, surrounding properties will also be blacked out
  • Contact Real Utilities and enquire as to whether any faults have occurred in your area, and ask the estimated time for supply to resume
Issue: Suggested remedy:
Not working
  • Check the circuit breakers are in the ‘on’ position
  • If not, reset and try the appliance again
  • If the fault persists, refer to the operating manual. You may need to refer the problem to the manufacturer under your warranty (most appliances are covered for 2 years)
General faults
  • Refer to the instruction manual and warranty details covering the appliance
Smeg appliances
Issue: Suggested remedy:
Not functioning or no picture
  • Check the contract button is set correctly. It will adjust the picture from dim to bright
  • Refer to the instruction card on your handset
  • If the problem persists, get in touch with your Customer Care Team
Issue: Suggested remedy:
No water supply
Water level too high
  • Turn off the water at the isolation valve in the corridor
  • Inlet valve rubber may not be sealing, debris may have gathered under the seal. Clear debris and replace
  • Consult your Building Manager and/or Customer Care Team within the warranty period, or a licenced plumber
Issue: Suggested remedy:
Not working
  • If the problem arises, contact your Customer Care Team within the first 12 months, or an authorised locksmith outside of the 12 month period

 

Issue: Suggested remedy:
Not working
  • Check the air conditioning unit is turned on and give the unit 120 seconds to fire up
  • Check the correct zone is selected
  • Check the circuit breakers are in the 'on' position
  • Ensure external condenser units power supply is switched on. If not, reset and try the appliance again (turn off, wait 30 seconds, turn on and wait a further 120 seconds)
  • Ensure there are no items covering the external condenser units (if your unit has a condenser on the balcony)
  • If the problem persists, consult the Customer Care Team within the warranty period or a licensed technician
General faults

Refer to the instruction manual and warranty details covering the appliance

Issue: Suggested remedy:
Not working
  • Is the master switch near the door on?
  • First check the distribution board (located above the fridge)
  • Has the circuit breaker been tripped to the ‘off’ position? If so, reset
  • The lights do not have replaceable bulbs, please replace using a licenced electrician
  • If the problem persists, you may have a fault light fitting. Please contact your Customer Care Team within the first 12 months, or a licenced electrician outside of the 12 month period
Issue: Suggested remedy:
Not working
  • Check the Sydney Water website to ensure they have not turned off the water
  • Check the apartment building water is on
  • Check the stopcock is turned on within the cabinet below the tap, if not turn on
  • If the problem persists, contact your Customer Care Team within the first 12 months, or a licenced plumber outside of the 12 month period
Leaking
  • Ensure tap is turned off
  • Ensure stopcock within the cabinet below the tap is turned off
  • Contact your Building Manager
  • Mop up water
  • If the problem persists, contact your Customer Care Team within the first 12 months, or a licenced plumber outside of the 12 month period
Issue: Suggested remedy:
Unexpected fan noise
  • Check your air conditioner is switched off in all zones
  • Allow your air conditioner to power down for several minutes
  • The bathroom and laundry exhaust fans run at all times the lights are on, and remain running for several minutes after the light is switched out
  • Check if your fresh air fan is running (use the switch on the wall that looks like a light switch)

Need to log a defect? Owners can download the myFrasersProperty App


If you've purchased your property through us, you can download the myFrasersProperty App to log defects and get detailed status updates on every request.

If you're a tenant and need to log a defect, please contact your property manager.

Learn more

Get the most out of the app with our tutorials below