Maintenance

It is recommended that you undertake regular cleaning, taking particular note of the flooring and wet areas. Insufficient cleaning or the use of inappropriate cleaning materials can ruin the surface of many of the building materials, fixtures and fittings in your home. Please use due care when cleaning and refer to cleaning product specifications before use.

This information is offered as a general guide only and specific advice should always be sought from a reputable cleaner. This guidance does not preclude the use of other methods, materials or equipment; however, the user should undertake careful evaluation and make enquiries of the suitability of alternative methods, materials or equipment, before using them.

Your home comes with a twelve (12) month electrical maintenance period. This commenced from the date of practical completion. After the expiration of the twelve (12) month maintenance period, the maintenance of your electrical installation items, such as smoke alarms, power points, C-Bus, TV, and data outlets becomes the responsibility of the owner. In the event of any issues after the initial twelve (12) months of occupation please contact a qualified electrician to resolve.

If any additional electrical works are required (eg. additional power points), you must engage a qualified electrician to complete the works. It is extremely important that these additional electrical works do not compromise the fire integrity of the party walls or operation of existing electrical services.

C-Bus

Your home has been provided with a C-Bus automated control system. This system allows you to control and pre-set the operation of lights and air-conditioning as well as the master bedroom ceiling and exhaust fans from the wall mounted LCD control panels, wall mounted tablet on ground floor and the Control4 OS 3 mobile application which you can download here.

Electrical meter and switchboard

Your home is individually metered for electricity. A bulk meters is located within the electrical meter box on the southern side of the driveway bin store. 

You will need to arrange an electricity connection for your new home to ensure it is active for the day you move in.

Your home has been provided with a main power isolation switch in the main meter box located on the bin store side of the driveway and sub-isolation switches for individual circuits in the switchboard in the garage.

In the event of power failure, first check your switchboard located in the garage to see if a circuit has been tripped. Secondly, check the main switchboard inside the electrical meter box to ensure that a circuit breaker has not been tripped. If a circuit breaker has been moved to the “Off” position, reset it to the “On” position.

If the power continues to trip always check to ensure there is not a faulty appliance or an overloaded circuit. We also recommend checking with your electricity provider to ensure that there is not an issue in your area. If the fault continues within the first twelve (12) months from the practical completion date, contact the Frasers Property Customer Care team.

Pendant Allowance in Dining Room 

An allowance has been made for a future pendant fitting in the centre of the dining room ceiling adjacent to the kitchen. This location can be found on your electrical as constructed documentation. You can refer your electrician to these documents.

Pendant Lighting in Void Fixture Change

The hanging pendant lighting fixtures have incandescent globes as their lighting source. These will need to be replaced after a set time in accordance with the warranty information of two (2) years or potentially maintained in between. To replace this incandescent globe, it is recommended that you use a ladder that provides sufficient height to safely access the light fixture.

To replace this fixture, soft fibreglass sphere must be removed, followed by the removal of the incandescent globe. The replacement sphere must be ordered through the manufacturer – please refer to the electrical schedule supplied as part of your handover documentation. To install, please repeat the process in reverse and/or contact a qualified electrician.

Security

Your home is fitted with a security alarm system. This can be activated when you are home or when you leave. Please refer to your documentation provided which details how to arm, disarm as well preset panic keys. 

Smoke Alarms

Smoke alarms have been fitted and are hardwired into the property and contain a backup 9V battery. The alarms emit a beep or chirp sound when the batteries are almost flat. The beep/chirp cannot be shut down unless the battery is replaced. It is recommended to change the battery annually.

Under no circumstances should a smoke alarm be removed from the ceiling unless changing the battery. Your smoke alarm will emit a loud alarm tone when activated by smoke, the tone will continue until the smoke source has been removed. Please be mindful that smoke alarms can be activated by profuse cigarette smoke and smoke from food / material.

To remove the battery cover from the smoke alarm, a screwdriver is required to remove a screw on the side of the smoke alarm. Once this screw is removed, the cover will then slide off, and the battery can be replaced.

Warning: Care should always be taken to not hit a smoke alarm. DO NOT under any circumstances paint over or hang items from the smoke alarm.

If you happen to see fire or smoke before the detectors are activated, always contact Emergency Services on 000.

Solar System

Your home has been provided with a 3kw solar system. Solar panels are located on the roof with the solar inverter located on the wall of your garage.

Your garage inverter allows you to view both daily and annual solar power production use and the power that is passed back to grid.

To maintain optimal production, it is recommended that you arrange for a suitably qualified person to inspect and clean your roof top solar panels three to four times a year.

Timber Floors

In some areas of your home a Pentarch Forestry blackbutt engineered floor finish has been provided.

REGULAR MAINTENANCE

Dirt and grit can lead to excess wear and scratching of a hardwood timber floor. Use dirt trapping mats at all exterior doors to minimise dirt, sand and grit that might be brought inside. Small rugs and hall runners are also helpful for collecting direct that can scratch a hardwood timber floor. Regularly sweep high traffic areas with a soft bristle broom or electrostatic mop.  Fit protective pads to furniture legs to reduce risk of scuffing the floor when moved. To protect the floor surface use protective mats for furniture with castors. Barrel castors are less likely to damage a floor than ball castors.

In areas where extreme temperature changes or moisture variation are common, gaps or cupping may appear in the floor. Maintain an ambient temperature to avoid dryness that may cause gaps or moisture increases that may cause cupping.

All hardwood timber floors will fade, darken or change shade over time. Exposure to sunlight will increase this process. Rotate rugs periodically and protect the floor from direct sunlight with curtains or blinds.

High heel shoes can dent a hard floor surface. Remove shoes that have exposed heels with sharp points to avoid potential damage to a hardwood timber floor.

Pets with long nails or claws can scratch and dull the floor finish, make sure pets nails or claws are trimmed regularly and kept blunt.

One of the benefits of a hardwood timber floor is that it can be refinished if it becomes excessively scratched or dented. Pentarch Forestry recommends the use of a qualified flooring professional proficient in sanding and finishing to complete this work.

CLEANING

A hardwood timber floor will look better for longer if it is kept as clean as possible. To remove surface dirt and grit, regularly vacuum, with a soft bristle head or an electrostatic attachment, or sweep with an electrostatic mop. Keep door mats clean.

For stubborn dirt, damp-mop the floor using a well rung mop. The use of a pH neutral floor cleaner can help remove stubborn dirt (use as per manufacturer’s instructions).

Never clean a floor with common household detergents, polishes, steel wool pads, wax or similar products. These products can be too abrasive and scratch the surface, or may make a floor dangerously slippery. Some products may leave a film of silicon or wax on the timber which may hamper recoating of your floor in the future. Never use Methylated Spirits or Kerosene, as any

type of petroleum distillate will degrade the coating and irreversibly dull the floor. Only use a pH neutral floor cleaner as per manufacturer’s instructions.

Use only quality lint free floor mops and thoroughly wash new mops to remove any lint.

Wipe up spills and leaks promptly with a dry cloth or dry paper towel. For sticky substances, moisten the cloth slightly.

Pentarch Forestry uses sophisticated processing technology for all kiln dried timber and rigorous floor placement procedures to control the moisture content. Over wetting a floor when mopping or cleaning can change the moisture balance and cause a floor to expand, with some resulting in cupping. For this reason, it is important to ensure that mops and cloths are well wrung so that as little water solution as possible wets the floor.

Steam mops are not recommended for cleaning timber floors. Steam (moisture) is forced into the joints of the timber and any small, breaks or cracks on the timber floor surface which could result in unusual reactions in the timber such as cupping. The heat from the steam mop could also cause damage to the coating on the floor.

Carpet

The selection of 100% wool carpet for your home has been carefully chosen to give you maximum longevity whilst providing a relatively low maintenance floor covering with its unique ability to resist dirt, stains and spills. This carpet is hard wearing, durable with retention and appearance. To get the most out of your carpet it is recommended it be cleaned on a regular basis.

CLEANING

Your carpet should be vacuumed frequently and thoroughly, particularly in high traffic areas. This will also help the longevity and maintain the appearance of your carpet.

Please refer to page 6 of the maintenance guide for vacuuming frequencies and page 7 for appropriate equipment selection.

Spills should be attended to as soon as possible, the older the stain the more difficult it often is to remove. You can find more information on spot and stain removal on Page 8 of the maintenance guide.

Your home has been fitted with a Steel-Line garage tilt-lift door, with customised battens and private backing. Whilst your opener does not require any periodic maintenance, the door that it is fitted to, does. Your garage door is a large, heavy, moving object and should be tested regularly to ensure it is in good condition.

A poorly maintained door could cause fatal serious injuries or damage to property. As such, frequently examine the door, particularly the cables, springs, and mountings for signs of wear damage or imbalance. Do not use the door if repair or adjustment is needed since a fault in the installation or an incorrectly balanced door may cause injury.

In addition to the above and to ensure a long and trouble-free life for your door the following maintenance is recommended to be undertaken on a 3 to 6 monthly basis:

• Guide Tracks: Clean the internal sections of the guide tracks with a cloth dampened with mineral turps or methylated spirits.

• Steel Hinges (if fitted): Sparingly lubricate with an all-purpose machine oil. Also lubricate wheel to axle bearings.

• Plastic Hinges: No lubrication is generally required however silicon spray may be used if necessary.

• Springs: If accessible wipe over with an oily rag.

Finally, to keep your door running well, it is recommended that your door be serviced by an experienced technician every twelve (12) months or earlier if required.

This will involve undertaking the following:

• Lifting Cables (if fitted): Check for wear through rubbing. If there is fraying or signs of corrosion, contact your dealer immediately and discontinue use, leaving door in the closed position.

• Fasteners: Check all screws, nuts and bolts to ensure they are secure.

Your home is fitted with gas cooktops and a gas barbecue, bulk metered for through Origin Energy. Your meter is located in the blockwork recess on the eastern side of the driveway bin store

Your home is individually fitted with a gas shut-off valve for safety. The main gas shut-off valve is located adjacent to the main gas meter in the blockwork recess on the eastern side of your driveway bin store. In addition, there are minor shut off valves located behind the top drawer below your kitchen cooktop, in the storage space below your BBQ and below each of your hot water units positioned within your services joinery.

The window and sliding door glazing systems require very simple yet routine maintenance in order to comply with warranty requirements and will aid in retaining the appeal of your windows and doors for many years to come.

Awning Windows Chain Winders

Open the window to the maximum opening width. With the use of warm water and a mild liquid detergent, clean off any dirt and grime from the chain of the winder. Rinse off the winder chain with clean water.

Glass

All glazing panels in your home are double-glazed IGU’s (Insulated Glass Units). As such, application of tinting and other films may lead to premature breaking and voiding of warranties.

If you wish to install tinting or any other type of film to your glazing, it is recommended that you do not do so without checking with the manufacturer.

CLEANING 

All glass surfaces should be kept clean by prompt removal of all dirt and residue. Many substances can form on glass and should be removed as often as possible to ensure an acceptable appearance and also to avoid permanent damage or a more expensive clean-up method. Glass is normally hydrophilic which means that water is attracted to the glass.

Water generally carries differing amounts of sediments and residues, and it deposits these on the glass during evaporation.

It is important to note that regardless of the type of glass being cleaned, it is not recommended to use abrasive materials against the surface of glass under any circumstances.

This includes but is not limited to abrasive cleaning solutions, metal scrapers, metal squeegees, and/or the use of steel wool against the glass or coating surface.

Ordinary Glass

Cleaning ordinary glass surfaces is almost second nature to most however manufacturer, Thermal Impact have advised that the following steps be followed to avoid damage to the glass surfaces:

• Glass should only be cleaned when cool to touch and should never be cleaned while the glass is in direct sunlight.

• Completely drench the glass with clean water to loosen any residues present.

• Spray the cleaning solution onto the glass surface.

• Immediately remove the cleaning solution with either a squeegee or a lint free cloth before the glass starts to dry.

All traces of water and cleaning solution must be removed from the glass, window frames as well from the windows’ gaskets or sealants.

Failure to remove any residue may cause these components to deteriorate as a direct consequence of the cleaning process.

High Level Internal & External Windows

The windows facing Parkside Circuit can be cleaned from street level using an extendable pole.

The high-level windows along the riverfront can be cleaned via abseiling points on the roof. These points are only to be used by a licensed contractor. The low-level windows along the riverfront can be cleaned from the terraces via a pole.

After cleaning the windows, they will need to be dried by air. Please be aware that there could be residuals of dirt/dust or stains if it is a windy day.

In addition to the above, abseil points have been provided on the roof above each of the high-level windows. These points also provide you with the option of engaging an abseil cleaner to rope access the high-level windows and hand clean through the slots in the external screens which will eliminate the possibilities of residual dirt/dust. 

The recommended cleaning solutions for windows are a warm damp rag with dishwasher detergent. This is a must as the powder coated window frames will mark and peel if regular cleaners are applied.

Powder Coated Finishes

External windows and door frames should be washed with clean water. As your home is subject to salt air and airborne pollutants, it is recommended that as part of routine maintenance they be washed down every three (3) months as a minimum. Powder coating finishes require minimal maintenance, but the finish may deteriorate if dirt and residue is allowed to accumulate on the surface.

Sliding Door Tracks, Guides and Rollers

Regular maintenance of sliding door hardware is recommended to be undertaken every three (3) months as a minimum. Rollers and tracks should be kept free of dirt and grime at all times to maintain the smooth consistent sliding action of the door. Wipe tracks with a soft bristle broom to remove any large debris followed by washing with warm soapy water and a soft cloth or sponge, ensuring all drainage holes are free of dirt and blockages.

Below is a general recommendation for the cleaning and maintenance of your shower screens and wardrobes mirrors. Please seek professional advice if unsure of the correct cleaning method.

Robe and Bathroom Mirrors

Cleaning of your mirrors should be undertaken on a weekly or as needed basis. To clean, wash with plenty of clean water or glass cleaner and a soft sponge or rubber squeegee.

During the cleaning process, do not apply excessive pressure, as this could cause scratches or stains on the glass surface.

Glass cleaner should be applied evenly across the entire glass surface and then wiped off evenly. The more uniformly the surface has been wet with cleaner and then wiped off, the lower the risk of creating stains.

Once cleaned, the glass should be rinsed with clean water and wiped with a squeegee.

Do not use products containing hydrofluoric acid, fluorine, chlorine, or ammonia derivatives as they can damage the decorative coating and/or the surface of the glass. Do not use highly acidic and alkaline products, as they abrade the glass surface.

Do not try to remove impurities while the glass is dry.

Shower Screens

Caring for shower screens requires the following:

• Shower screen glass should be cleaned daily, or at least weekly to remove soap stains, which if left uncleaned can etch, marking the glass permanently, and possibly voiding your guarantee. The suppliers recommendation for cleaning product is NFK Glass Cleaner or a / solution of white vinegar and water.

• A plastic squeegee is useful in removing water and soap residue.

• Moisture, and particularly liquid chemical cleaners, should be kept away from the back and edges of mirrors. If unavoidable, ensure that you dry any residue immediately.

• Diamond rings should not be worn when cleaning glass or mirrors. Toughened safety glass is subject to breakage from scratches.

• Take extra care when cleaning coated high-performance glass.

• Follow the manufacturer’s recommended cleaning instructions.

Backflow Prevention Valve

As your automatic pool top-up and irrigation system is fed from your rainwater tank, this creates a link between your pool & irrigation systems and the main water supply system, your rainwater pump comes with an integrated non-testable check valve.

Bathroom Taps, Laundry Taps & Bathroom Fittings

Chrome and metal surfaces such as tapware and bathroom fixtures should be cleaned on a regular basis. It is recommended that they be cleaned with a soft cloth and warm soapy water, with the aid of a small brush to reach the hard to access crevices. It is not recommended to use abrasive cleaners or scrubbing tools as this may scratch the surface, leading to rust.

Floor Wastes

Floor wastes or drains must have water passed through them regularly in order for them to operate properly. When you initially occupy your home, it is important to charge all the floor wastes by running your taps in the kitchen, bathroom, and laundry for 30 seconds. There is no need to repeat this, except for floor wastes that are not normally flushed out, as normal use of your taps will ensure wastes remain charged.

The floor waste in the laundry must be charged by running water directly down the drain grate in the floor. This is done by pouring a bucket of water down the drain. It is recommended to do this monthly to ensure the floor waste operates effectively. If you notice an offensive smell in the laundry, the floor waste must be charged as above.

Kitchen Sinks & Laundry Trough

Take care when using utensils in your sinks. Scraping and banging of metal utensils in the kitchen sink, scullery or laundry trough may cause scratching and dull the surface and this in turn may make it susceptible to staining and rust.

Toilets & Vanity Basins

Do not use strong abrasive cleaners on basins and toilets because they will damage, dull or stain the surface. Use mild household cleaners and plenty of water.

Rainwater Tank

Along the back wall of your garage is a 3000L slimline Kingspan rainwater tank and pump system. This tank and pump system captures rainwater for the purpose of feeding back into irrigation, external taps and pool top up. In the event that insufficient rainfall occurs and the tank is empty, the pump system will automatically change to mains water supply.

Rainwater Pump

Your pump should be checked for correct operation every six (6) months, including the inlet strainer stop on rainwater entry to the top of the rainwater tank.

Under normal operating conditions, your pump does not require any special maintenance.

Removal of the pump must be carried out by professionals. In every case, all repairs and maintenance work must be carried out with the power supply isolated.

Stainless Steel

Stainless steel is renowned for its resistance to corrosion and its low maintenance properties. However due to the close proximity of your home to water, all grades and finishes of stainless steel, if they are not maintained, may discolour, attain layers of grime, or stain. The rust-coloured build-up of salt is commonly known as ‘tea staining’. To achieve maximum corrosion resistance, the surface of the stainless steel must be kept clean. Surface contamination and the formation of deposits are critical factors which may lead to a reduced life.

To maintain the stainless steel, it is recommended that cleaning is undertaken regularly, at least once a month, to avoid build-up of surface contamination and ‘tea staining’.

To undertake routine cleaning and maintenance, use soap or a mild detergent with warm water and sponge then rinse with clean water and wipe dry if necessary. To clean stubborn stains and discoloration, use a quality recommended stainless-steel cleaner and buff clean using a non-abrasive polishing cloth.

Your home is cabled with the latest optic fibre technology to allow for the delivery of Australia’s fastest broadband (up to 100Mbps).

The network is provided and maintained by OptiComm Co Pty Ltd. OptiComm is a wholesale telecommunications carrier and as such does not supply the Internet or telephone services, instead these are supplied to Retail Service Providers (RSPs) that connect to the OptiComm network.

An up to date list of RSPs can be found on the OptiComm website.

2Pac Surfaces

The surfaces that have a 2Pac finish include joinery in the kitchen, scullery, linen, robe, electrical and service doors (except the garage).

The easiest way to treat spills is to immediately use warm soapy water (mild detergent) and a lint free/microfibre cloth.

Never use solvent-based cleaning products.

To clean, rub with a soft, damp cloth. A dry cloth should only be used for wet surfaces. Wipe small contaminations with mild soap mixed with water.

Never use excess water or allow water to pool as this can lead to damage of the product. Only a surface mist of water should be used in all circumstances.

Always ensure that you refer to the recommendations provided by the cleaning product manufacturer before use.

Compact Laminate

Always use clean and non-abrasive cloths, absorbent paper and sponges as well as any other cleaning product or tool.

Use water and mild soap / detergent for cleaning. Do not use abrasive polishing materials.

Panels can be steam cleaned.

Where possible, avoid leaving stains on the laminate surface for a long time - the sooner you clean, the better the end result will be.

To avoid marks on the surface always remove detergent, rinse, and dry wipe. Always pre-test new solvents or detergents on a hidden corner of the surface.

Do not use detergents containing acid or strong bases like de-scalers with formic or aminosulphatic acid, drain cleaners, hydrochloric acid, silver cleaning solutions, oven detergents, and products with bleach.

In case of metallic surfaces, avoid prolonged contact with organic solvents, acids, or bases.

Do not apply adhesive tapes.

Joinery Handles

Joinery handles, due to their nature, are frequently used to access cupboard doors and the like. It is recommended to clean and maintain these handles on a weekly basis.

To clean, use warm soapy water and a soft grit free cloth. Wipe the surfaces of the handles with the solution, then repeat the process with clean water and wipe clean.

Always use clean and non-abrasive cloths, absorbent paper, and sponges as well as any other cleaning product or tool.

To avoid surface marks, ensure handles are left dry after cleaning.

Melamine Surfaces

These surfaces include drawers, linen cupboards, vanity cupboards, and internals of kitchen cupboards.

Using a mild household spray (soapy water preferably) wipe down the door or panel with a soft cloth taking care not to rub too hard. Dry the surface of the melamine using a soft cloth, so as not to leave any residue on the door or panel. You may also use Methylated Spirits on a soft cloth, using in a circular cleaning motion. Ensure you thoroughly clean over the area with water and detergent on a damp cloth afterwards to remove any residual Methylated Spirits. Never use excess water or allow water to pool as this can lead to damage of the product.

Only a surface mist of water should be used in all circumstances.

Always ensure that you refer to the recommendations provided by the cleaning product manufacturer before use.

To ensure that your joinery warranty is not voided DO NOT use any of the following on melamine doors and panels:

• Commercial cleaning products

• Abrasive cleaners, scouring pads or abrasive papers

• Acid and alkalis, solvents, thinners, turpentine (turps), ammonia, bleach, acetone, Easy-Off BAM!, M.E.K. or any other cleaning agents containing organic solvents or the above-mentioned products.

Avoid contact with sharp implements and use rangehoods whenever cooking to avoid steam and cooking oil vapours from adversely affecting surfaces.

Mirrors & Cabinets

Cleaning of your mirrors should be undertaken on a weekly or as needed basis. To clean, wash with plenty of clean water or glass cleaner and a soft sponge or rubber squeegee.

During the cleaning process, do not apply excessive pressure, as this could cause scratches or stains on the glass surface.

Glass cleaner should be applied evenly across the entire glass surface and then wiped off evenly. The more uniformly the surface has been wet with cleaner and then wiped off, the lower the risk of creating stains.

Once cleaned, the glass should be rinsed with clean water and wiped with a squeegee.

Do not use products containing hydrofluoric acid, fluorine, chlorine, or ammonia derivatives as they can damage the decorative coating and/or the surface of the glass.

Do not use highly acidic and alkaline products as they abrade the glass surface. Do not try to remove impurities while the glass is dry.

Cabinets should be wiped down with a soft cloth or dusted. Clean the surface of the cabinet with a soft cloth and warm soapy water, removing dirt and grime. Repeat the process with clean water then wipe dry.

Do not use any abrasive cleaners, sponges, chloral cleaners or microfibres which could create damage in the event of scrubbing.

Your home comes with an initial twelve (12) week landscape and irrigation maintenance period which is undertaken by the installation contractor, from the date of practical completion. Following expiration of this maintenance period, garden, lawn and irrigation maintenance becomes the responsibility of the owner.

Irrigation

Your home has been provided with an irrigation system to all planted garden areas. This system is fed from both a rainwater tank (located in your garage) when the tank has water, and the mains water supply when the tank is empty during low rain periods.

The irrigation system has been fitted with a programmable Galcon Battery Operated Irrigation Controller which contains an internal filter which needs to be removed and cleaned every few months. This is located in the bin store on the driveway. The batteries will need to be changed over every twelve (12) months.

Lawn and Garden

It is recommended that to maintain a healthy landscape you undertake the following maintenance weekly or as required dependent on the season:

• Watering of lawn, garden bed areas and pots.

• Weeding of lawn, garden bed areas and pavement.

• Supply and spreading of fertiliser to lawn, garden bed areas and pots.

• Supply and install mulch to existing garden bed areas and pots.

• Pruning, trimming and tree surgery.

• Pest and disease control of lawn, shrubs and trees.

• Mowing and edge trimming to all lawn areas including collection and removal of clippings.

• Replacement of dead or failed plants.

• Maintenance of irrigation systems.

• Removal of rubbish and debris in garden areas.

Watering should be at the root ball, where the stem meets the ground.

Your home has been provided with an E1 elevator lift from Lift Shop. Your lift requires two (2) routine parts services per year to be undertaken by Lift Shop.

These services are provided free of charge for the first three years. These bi-annual services are required to be organised by the property owner and are vital to  maintain the warranty for the lift. 

Your lift also comes with a three (3) year Parts Insurance.

It is important to note that only the correctly qualified technicians can perform works on your lift. As such, should an operational issue occur Lift Shop should be contacted immediately to assess and rectify.

As a requirement of owning a lift, you must maintain a dedicated emergency phone line at all times. Your lift is currently set up with a mobile phone line which you will need to transfer into your own name upon settlement of your home.

You should remember to remove the SIM card from the lift phone should you ever sell or move out of your home.

Air-Conditioning Units

Your home has been fitted with a ducted air-conditioning system unit to all rooms exclusive of powder rooms and bathrooms.

Please check your product manual regarding regular maintenance requirements as it is essential to ensure the warranty on the air-conditioning is maintained. Maintenance needs to be carried out by a qualified contractor.

Kitchen Rangehood

Your home has been installed with a rangehood to direct steam from the cooktop to the atmosphere. The rangehood exhaust discharges directly out to the back terrace through 150mm dia ducts.

Operating instructions for the rangehood are included within this manual. The rangehood is fitted with a removable grease filter. To maintain the longevity of the rangehood, the filter should be cleaned every 3-4 weeks as stipulated in the operations manual. 

Mechanical Ventilation in Ensuite, Bathroom, Powder Room and Laundry 

The powder room and laundry in your home have been fitted with a mechanical ventilation system comprised of ceiling grilles and flexible ducts located in the ceiling and discharging externally to your home.

The use of a clothes dryer and/or the washing machine produces condensation. Please ensure that the exhaust fan is always turned on when either your washing machine or clothes dryer are in use. These are on a separate switch to the lights. You may need to hold down this switch for a second to turn off. 

Tundishes Inspection

Tundishes for air-conditioning condensation have been installed in laundries under sinks and in bathrooms within the vanity cabinets. These tundishes direct condensation water produced when the air-conditioning system is in operation to waste water drainage.

The ducted air-conditioning is operating properly if visible water droplets exit in the drain and fall into the tundish. You should check condensation is free flowing through tundishes on a regular basis. This can be observed through the glass viewing panel of each tundish or the open tundish under the laundry sinks. 

All painted internal and external walls and ceilings within your home have been finished with Dulux products.

Dulux Wash & Wear Matt White has been used in bathrooms and developed by Dulux to withstand humid or damp environments. The hard-wearing surface formed by Wash & Wear’s exclusive Barrier Technology is fortified with a powerful mould inhibitor and water repellent properties.

The following are directions on how to clean painted surfaces as per the Dulux recommendations. For further details, please refer to your cleaning manual for Painting.

Surfaces should be cleaned as necessary. High traffic areas such as kitchens and hallways may require extra attention.

All cleaning treatments should be tested first on an inconspicuous section of the wall to ensure treatment will not cause unacceptable damage to the painted surface.

‘Flat’ and ‘Matt’ Wall and Ceiling Paintwork

Walls and ceiling paint should be cleaned as follows:

1. Do not use rough abrasives, stiff scrubbing brushes or harsh caustic preparations. These will ‘gloss’ or polish the surface resulting in obvious highlights, which can only be rectified by repainting.

Instead of the above, use warm water to which a small amount of mild detergent has been added.

2. Apply the solution to the affected area with a soft cloth or a soft bristle brush where the marking is particularly stubborn.

3. Clean off the stain in a gentle, circular motion then remove all residues with a clean, soft cloth rinsed with fresh, clean water.

4. Having thoroughly cleaned the affected area, you should then proceed to wash down the whole wall or ceiling to eliminate any chance of patchiness.

Gloss and Semi-Gloss Door, Architrave and Skirting Paintwork

Skirtings have been painted with a gloss paint and can be cleaned by following these directions:

1. Don’t use abrasives or caustic-based cleaning compounds as these will scratch or eat into the paint surface you are doing your best to maintain.

2. Instead use warm water, with a little detergent added.

3. Apply to the affected area with a soft cloth and be sure to wash down the whole surface. Where necessary, use a soft bristle brush and a little more elbow grease than you might safely use on ‘flat paintwork’.

4. Wash the whole area down with clean water and allow to dry.

Pool Heating

Your home pool has been fitted with an AES Ai17 single phase heat pump system. It is a specific requirement of the warranty that your AES Ai17 heating system and your pool must be used and maintained in strict accordance with Australian Standard AS3633—1989 “Private Swimming Pools Water Quality” and the manufacturer’s requirements and be regularly and properly inspected and maintained and all necessary maintenance and repair carried out.

The customer or any qualified party must carry out visual inspection maintenance and simple repairs at least at six (6) monthly intervals. The twelve (12) months professional maintenance constitutes one of the six (6) monthly inspections.

Pool Water and Equipment

Your home has been provided with a saltwater pool.

To maintain healthy water and pool equipment it is recommended that you undertake the following pool maintenance on a weekly basis:

• Check pool water level.

• Empty skimmer basket.

• Test pool water chlorine levels ensuring a 2ppm to 4ppm is being maintained. Refer to Easy Pools’ manual for directions if this level is not being maintained.

• Test pool water pH levels ensuring a 7.4 to 7.6 level is being maintained. Refer to Easy Pools’ manual for directions if this level is not being maintained.

• Check all equipment for correct operation.

In addition, your pool heating pipework contains a cartridge filter to remove any debris from the water. This filter is located within the storage room under the stairs in the garage. This filter needs to be maintained in accordance with the manufacturer’s requirements.

In addition to the above it is a requirement of your equipment warranty that on a monthly basis you have your local pool shop undertake a full water analysis of your pool water and adjust the chemical levels accordingly.

For further pool maintenance information, refer to Easy Pools Maintenance Program fact sheet provided.

Drainage

Water cannot drain properly from gutters where rotting leaves and silt have accumulated. To ensure your home’s drainage system is working correctly, please ensure your internal and external drains are regularly cleared out.

Roof Access (2 storey homes)

To facilitate access to the roof of your home, an access hatch has been provided in the ceiling of your first-floor linen store. For safety when on the roof of your dwelling, persons should be appropriately licensed and must be connected via safety harness. As such, your dwelling has been provided with roof harness points. Roof harness points require certification every 12 months. 

Roof Access (3 storey home)

To facilitate access to the roof of your home an access door has been provided on the second floor in the hallway. For safety when on the roof of your dwelling, persons should be appropriately licensed and must be connected via safety harness. As such, your dwelling has been provided with roof harness points. 

The stone benchtops that have been installed within your home are a high-quality product that is long lasting and practically maintenance free. Never allow liquids of any kind to be left on the benchtops for long periods of time as these can seep into the surface leaving a stain. Always wipe off spills as soon as practically possible. Be sure to avoid all high impact to the stone especially on the edges and ensure no excessive weight is placed on the benchtop as damage can occur as a result.

The splashback’s installed in the kitchen are a natural stone product. Due to the nature of it being a natural stone, it is to be noted that it is highly susceptible to staining and markings. The product has been sealed before installation. Testing the beading of water on the stone surface is a good indicator of the integrity of the sealer. It is recommended that this is tested every 6 months and resealed if necessary by a qualified stone sealer. 

Heat Resistance

Stone benchtops have excellent heat resistant capabilities, but it is advised when placing hot pans, fryers and other materials that contain or generate heat onto the surface, that they are placed on a hot pad or trivet with rubber feet. High temperatures may damage and mark the surface.

Front Entry Walkway Tile

To maintain the appearance of external tiles throughout and to meet code requirements, your external front entry tiles are an externally rated tile with a slip resistance rating of P5.

This tile comes with a ten (10) year warranty. After the expiration of ten (10) years it is required that you contact a Beaumont Tiles representative to renew the finish.

To maintain, clean weekly using at most a mild acidic cleaner, ensuring you use non-abrasive pads. Please refer to the manufacturer’s cleaning recommendations outlined below:

• Clean your floor with a good quality, liquid cleaner. Slipstop - s015 everyday cleaner can be used for best results.

• Never use a cleaner that leaves a film on the floor.

• Avoid cleaners containing sodium hydroxide or cleaners containing alkaline content. Mild acidic cleaners preferable.

• It is recommended to give the floor a thorough scrub with a deck brush or a scrubbing machine at least once a week.

• If you use a mechanical scrubber, use only with a brush attachment. Do not use an abrasive pad.

• Do not use a powdered detergent as it leaves a calcite film on the surface.

• Do not polish or seal Slipstop treated floors as this will negate the treatment.

Glazed Tiles in Bathroom and Laundry

A glazed tile is a ceramic tile that has a thin coat of liquefied glass giving it a glazing and creating a highly stain and moisture resistant tile.

Glazed tiles within your home are located as a splashback for the ensuite, laundry and powder room.

When cleaning glazed tiles, a damp cloth is usually all it takes to bring back the gloss of the tiles. A routine clean with window cleaner may remove moderate stains with a stronger solution necessary for heavily soiled surfaces. A mild solution of hot water and all-purpose liquid cleaner or a soapless detergent is excellent for cleaning walls and floors.

Note: Do not use powder-based cleaners that may scratch the surface. Do not use soap to clean as it leaves a film which can dull the gloss of glazed tiles and also encourages the growth of bacteria and mould in damp areas. All cleaning solutions must be thoroughly removed from the tiles by rinsing with clean water. To clean grouting, a plastic bristle brush is recommended. Steel wool pads should not be used as they leave steel particles, which may later rust, leaving brown stains.

Textured Tiles in Bathrooms

A textured tile surface demands some additional cleaning. Just a standard wet mopping will not effectively clean such a surface. It requires you to clean it more frequently and in a specified manner. 

For cleaning textured surfaces, follow these instructions:

• Sweep or vacuum dust and debris from the floor. For sweeping, use a soft bristle broom and sweep in two directions.

First, follow the direction of the tile, and then sweep diagonally to ensure complete cleaning of all foreign material that might be residing in the texture.

• Saturate the surface with a neutral cleaning solution in hot water and stir.

Allow the cleaning solution to remain on the floor for five to ten minutes. Scrub the floor with a brush, again using a two-direction method.

• Rinse the tile floor with clean, clear water to remove the cleaning solutions.

• For high traffic locations, it is recommended to scrub the floor and wet mop at regular intervals.

• Do not clean tile flooring with ammonia or with cleaners that contain any bleach and/ or acid for cleaning. Acid and ammonia-based cleaners may alter grout colour.

• Do not use any oil-based detergents, wax cleaners, or sealants.

• Do not use agents that contain any dyes or colours on unglazed tiles.

• Use rugs at outdoor entrances to prevent grit from being tracked onto the tile flooring.

• Do not use steel wool pads, because the loose steel particles may cause rust stains in the grout.

• For stubborn stains such as rust and efflorescence stains, it is advised that a professional cleaner be engaged. It is recommended that only professionals use acids or caustic cleaning solutions as misuse may damage the tile surface and void warranty.

Your home is individually metered for water through Urban Utilities. Your meter is located within the inground meter box located in the garden bed to the north of the driveway bin store

As part of the settlement process, and the changing of titles through Titles Queensland, Urban Utilities will be advised that you are the new owner of your home, they will update their records and send you a welcome letter.

If you do not start to receive your water rate notice, you need to contact Queensland Urban Utilities to request an update.

Your home is individually fitted with a water shut-off valve for safety. The main water valve for your residence is located adjacent to the main water meter located within the in-ground services box positioned in the garden to the north of your driveway bin store.