Get to know your home

We've put together the below information to assist you in getting to know the features in your brand new home.

Main Power Switch

Distribution boards and safety switches including the main power switch can be found in the kitchen joinery overhead cupboard located above the fridge space. The main switch and electricity meter can be found in the power box outside your front door.

The property switchboard is the point from where your electricity is distributed throughout the home. This panel houses the Main Switch and protection devices for your electrical installation. The main switch, as labelled, is the separate toggle switch on this panel and will isolate the electricity at this point from your home if in the OFF or DOWNWARD position.

Beside this Switch are the safety switches/circuit breakers for the home’s power points, light fittings, wall oven and air conditioning unit. These switches operate in the same orientation as the main switch. They are labelled POWER, LIGHTS, OVEN or A/C on the panel. There may be multiples of these depending on the size of the home.

In a fault condition these switches will act automatically and switch to the OFF or DOWNWARD position, thereby isolating the power to this service/portion of the home.

Isolation water/hot water

If you need to turn off the water supply to your home, you will find the main isolation in the rubbish bin bay (for terraces) or in the services enclosure (for lofts). In case of an emergency, residents can use the stop cocks located underneath the laundry, kitchen and vanity sinks to turn the water off to these taps.

Each home has been fitted with water savings taps & showerheads. Due to the nature of these devices, it may take a little longer for hot water to arrive at the desired temperature. This delay is not a defect and is a normal function.

Each home is fitted with hard wired smoke detectors to meet the current codes. The detectors each contain a battery backup in case of power failure. Batteries are replaceable and are required to be changed when not operating. It is recommended to replace batteries annually.

In some instances, there may be more than one smoke alarm distributed throughout the home.

Testing:
  1. Perform a visual inspection.
  2. Constant illuminated GREEN neon (Photo 1) is indication that mains power is connected.
  3. A RED flashing neon every 40 seconds indicates correct operation and the device is ready for smoke detection.
  4. Perform a Push Button Test - Pressing the button on the face of the device labelled TEST does this. After 3 seconds (approx.) the alarm will sound. In this event the operation of the device is correct. This procedure should be carried out at every device within the home.
  5. NOTE: This test should be performed at weekly intervals.
  6. Cleaning - The smoke detector should be cleaned at monthly intervals to ensure it is free from dust or dirt. The smoke detector can be vacuumed or cleaned with a soft brush to remove dust or dirt. Please ensure the smoke detector is tested again after cleaning.
False Alarm Feature:

This smoke alarm has the capability of being temporarily desensitized for approximately 30 seconds. This is done by pressing the ‘HUSH’ button on the smoke alarm cover.

After pressing the ‘HUSH’ button, the alarm will silence immediately for approximately 30 seconds to indicate the alarm is in the temporary desensitized condition.

The smoke alarm will automatically reactivate after approximately 30 seconds and sound the alarm if particles of combustion are still present.

WARNING: Before using the HUSH feature, identify the source of smoke and be certain that a safe condition exists.

Air conditioning to lofts is supplied by a Fujitsu Wall mounted AC Split Unit with a condenser installed on the balcony.

Air conditioning to terrace homes is supplied by a Fujitsu Fan Core Unit concealed in the ceiling with a linear grill, with a condenser installed in the rear yard.

All air conditioning located in the lofts can be controlled via the wired A/C controller in the living room & bedroom.

All air conditioning located in the terrace homes can be controlled via the wired A/C controller in the living room & on the upstairs landing.

The maintenance and repair of the indoor air conditioning units is the responsibility of each individual owner. Please note that regular maintenance of air conditioning units is required to ensure that warranty provisions are not voided as a result of neglect.

Access Panels are located in the home to access the Fan Coil Units and/or exhaust fans through the ceiling. These will either be in the ceiling bulkheads or through the joinery cupboards. These can be opened by simply turning the white screw and the panel will drop down. They are typically located in the kitchen, bathrooms and hallways.

The laundry and bathroom exhaust fans will operate when the light switches to these rooms are turned on and will continue for 5minutes after the switches are turned off. Any appliances that create heat when in use (i.e. shower, washing machine, dryers) are to only be operated while the light is on. Please note that as the bathroom and laundry fans are connected to the light circuit, this switch will also turn ON/OFF exhaust fans.

As per the dryer manufacture’s operating manual, the laundry doors must remain open whenever the dryer is operating.

If you are still hearing a fan operate after you have switched off the lights check that all the bathrooms and laundry light switches are off and wait for the run on timer to end (approx 5 minutes).

The laundry ventilation exhaust system is linked to the power supply provided for the washer & dryer. This means the light switch doesn’t need to be on when operating the dryer and washer (only applicable for the laundry). When the power is on, the ventilation system will be automatically activated. When the power has been switched off, the exhaust fan will continue to run for approximately 5 minutes, similar to the bathrooms.

The exhaust grilles within the bathrooms, laundry and kitchen discharge outside. Ensure these grilles are kept clear at all times.

The laundry and bathroom exhaust fans will operate when the light switches to these rooms are turned on and will continue for 5minutes after the switches are turned off. Any appliances that create heat when in use (i.e. shower, washing machine, dryers) are to only be operated while the light is on. Please note that as the bathroom and laundry fans are connected to the light circuit, this switch will also turn ON/OFF exhaust fans.

As per the dryer manufacture’s operating manual, the laundry doors must remain open whenever the dryer is operating.

If you are still hearing a fan operate after you have switched off the lights check that all the bathrooms and laundry light switches are off and wait for the run on timer to end (approx 5 minutes).

The laundry ventilation exhaust system is linked to the power supply provided for the washer & dryer. This means the light switch doesn’t need to be on when operating the dryer and washer (only applicable for the laundry). When the power is on, the ventilation system will be automatically activated. When the power has been switched off, the exhaust fan will continue to run for approximately 5 minutes, similar to the bathrooms.

The exhaust grilles within the bathrooms, laundry and kitchen discharge onto the balconies located above the sliding doors / windows. Ensure these grilles are kept clear at all times.

A grille has been provided above each split system AC. And the internal doors within your apartment have an undercut which is approx. 10-20mm to allow for ventilation within the room. Ensure this gap and the grilles are not blocked off and kept clear at all times as it is required when the A/C is operating within the rooms. Select apartments in Terraces E & F facing Soldiers Parade are fitted with a fresh air intake system. The fresh air intake system is controlled by the switch, located in the light switch, in the kitchen to turn the system on and off. The intake grille is located on the balcony above the sliding doors / windows and the supply grilles are located on face of bulkhead or on walls in apartments located on GF to Level 8; and behind the fan coil unit linear grille in each room in apartments located on Level 9 and 10. The maintenance and repair of the fresh air intake system is the responsibility of each individual owner. Please note that regular maintenance of fresh air intake system is required to ensure that warranty provisions are not voided as a result of neglect.

When connecting the water supply for your washing machine, you will need to access the area underneath your laundry tub. Here you will find the hot and cold water supplied along with the addition of a recycled water supply for your washing machine. Your hoses can be passed through the side wall of the tub.

Internet and TV services are provided through a fibre network installed and maintained by Opticomm. The modem and network connections can be found in one of the wardrobes. Do not store items directly against the equipment to ensure adequate ventilation.

Please keep in mind your safety and more importantly, the safety of your children. When placing furniture, plant pots etc. on balconies, make sure that they are away from the balustrade to prevent this furniture from being used as a step up and over the balcony balustrade.

A secure mailbox is located directly outside your home clearly labelled with your street number.

Please keep in mind your safety and more importantly, the safety of your children. When placing furniture, plant pots etc. on balconies, make sure that they are a minimum of 1.2 metres away (guide only) from the balustrade to prevent this furniture from being used as a step up and over the balcony balustrade.

Troubleshooting

Troubleshooting , If an issue arises in your new home, use the below as a guide to find causes and solutions to fix the problem. If you are still experiencing issues, please get in touch with Customer Care to remedy the problem.

Issue: Suggested remedy:
Tripped at the distribution board
  • First check the distribution board (located above the fridge)
  • Has the circuit breaker been tripped to the off position? If so, reset
  • If the problem persists, you may have a faulty appliance. You can log a defect here
  • Ensure all appliances are off and try again
  • If the power trips out again, get in touch with your Customer Care Team
Blackout
  • If the power failure appears to be caused by the power supplier, surrounding properties will also be blacked out
  • Contact Real Utilities and enquire as to whether any faults have occurred in your area, and ask the estimated time for supply to resume
Issue: Suggested remedy:
Not working
  • Check the circuit breakers are in the ‘on’ position
  • If not, reset and try the appliance again
  • If the fault persists, refer to the operating manual. You may need to refer the problem to the manufacturer under your warranty (most appliances are covered for 2 years)
General faults
  • Refer to the instruction manual and warranty details covering the appliance
Smeg appliances

Toilet, Consult Customer Care Team within the warranty period, or a licenced plumber

Issue: Suggested remedy:
Not working
  • If the problem arises, contact your Customer Care Team within the first 12 months, or an authorised locksmith outside of the 12 month period

 

Issue: Suggested remedy:
Not working
  • Check the air conditioning unit is turned on and give the unit 120 seconds to fire up
  • Check the correct zone is selected
  • Check the circuit breakers are in the 'on' position
  • Ensure external condenser units power supply is switched on. If not, reset and try the appliance again (turn off, wait 30 seconds, turn on and wait a further 120 seconds)
  • Ensure there are no items covering the external condenser units (if your unit has a condenser on the balcony)
  • If the problem persists, consult the Customer Care Team within the warranty period or a licensed technician
General faults

Refer to the instruction manual and warranty details covering the appliance

Issue: Suggested remedy:
Not working
  • Is the master switch near the door on?
  • First check the distribution board (located above the fridge)
  • Has the circuit breaker been tripped to the ‘off’ position? If so, reset
  • The lights do not have replaceable bulbs, please replace using a licenced electrician
  • If the problem persists, you may have a fault light fitting. Please contact your Customer Care Team within the first 12 months, or a licenced electrician outside of the 12 month period
Issue: Suggested remedy:
Unexpected fan noise
  • Check your air conditioner is switched off in all zones
  • Allow your air conditioner to power down for several minutes
  • The bathroom and laundry exhaust fans run at all times the lights are on, and remain running for several minutes after the light is switched out
  • Check if your fresh air fan is running (use the switch on the wall that looks like a light switch)

Need to log a defect? Owners can download the myFrasersProperty App


If you've purchased your property through us, you can download the myFrasersProperty App to log defects and get detailed status updates on every request.

If you're a tenant and need to log a defect, please contact your property manager.

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